PM DriveThru Shift Leader

Drive-Thru Shift Lead – Chick-fil-A Glenwood Place

Chick-fil-A Glenwood Place is seeking an experienced and motivated Drive-Thru Shift Lead to oversee one of the most important parts of our business. This leader will guide our Drive-Thru operations with excellence, motivate team members to achieve results, and create a welcoming guest experience from start to finish.

Pay Range: $18.00 – $19.00 per hour

Shift Availability: Day time Position 5:00 AM – 5:00 PM or Night Time Position 11:00 AM – 11:00 PM (must have full availability for this shift)

Important: All applicants must submit a resume to be considered for leadership positions.

Skills & Attributes:

• Desire to lead, train, motivate, and inspire others
• Strategic thinker; goal-oriented; technically competent
• Strong communication skills for handling difficult situations and leading teams
• Dependable and results-driven leader
• Outgoing, friendly, and patient demeanor
• Track record of achievements; ability to motivate team to increase car count
• Passion for ongoing training/education in the restaurant industry
• Results-oriented and quick decision maker
• Strategy and data-driven mindset
• Ability to maximize positive situations and de-escalate challenges

Requirements:

• Ability to open the restaurant
• Friday and Saturday availability required
• Minimum 2 years management experience
• Exceptions to any requirement may be made at the discretion of the Operator

Role Responsibilities

The Drive-Thru Shift Lead's responsibilities will be divided into four categories:

1. Operational Disciplines

• Outside Experience: Strategy Execution
• Weather Strategy
• IPOS Strategy
• Outside Meal Delivery Strategy

Drive-Thru Cockpit

• Tornado Bagging Strategy
• Beverage/Dessert Assembly Strategy
• Window Execution

2. Performance Expectations

• Meet and exceed service time goals
• Ensure order accuracy scores remain high
• Achieve daily sales goals

3. Administrative Responsibilities

• Track team member attendance
• Manage resources, technology, small wares, and equipment
• Plan weekly position setups, including break strategies
• Conduct quarterly team member evaluations

4. Team Leader Training & Development

• Checklist Training
• Operational Discipline Training
• Execution Training

Work schedule

• 10 hour shift
• Weekend availability
• Day shift
• Night shift

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount