Senior Software Engineer (Production Support)

Senior Software Engineer

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a highly skilled and motivated Senior Software Engineer to support and enhance production systems for Prior Authorization platforms. This role requires strong expertise in React, Spring Boot, and Azure, with a focus on stability, performance, and modernization of critical applications. The ideal candidate will lead support efforts, coordinate with QA and stakeholders, and contribute to system reliability and automation.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Production support for Priority 1 Critical business applications like PAS & PANDA ensuring uptime, performance, and SLA adherence through Incident management and root cause analysis for P1/P2 issues, with a focus on proactive detection and resolution
• Implementation of AI/ML-based monitoring and alerting systems to reduce incident influx and improve triaging speed
• Support CI/CD and DevOps initiatives and contribute to automation and modernization efforts
• Collaborate with cross-functional teams across Dev, Support, and Infrastructure to ensure seamless delivery and support
• Contribute to the design and development of automation scripts and tools to enhance system reliability and reduce manual toil
• Foster a culture of operational excellence and continuous improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's or master's degree in computer science, engineering, or related field
• 8+ years of experience in software engineering, with at least 4+ years in production support
• 4+ years of hands-on experience in React, Spring Boot, and Azure; experience in Java/Python
• 2+ years of hands-on experience with Microsoft Azure (e.g., App Services, Functions, Monitor, DevOps)
• 2+ years of experience in application debugging, troubleshooting, and analyzing logs & alerts using tools like Splunk, App Insights, and Dynatrace
• 2+ years of experience in Oracle database and ability to write SQL queries
• 2+ years of experience with Kubernetes, cloud deployments, and CI/CD pipelines
• 2+ years of experience with GenAI tools (e.g., CoPilot, Splunk MLTK) & understanding of AI/ML concepts and experience applying them to operational use cases (e.g., anomaly detection, predictive alerts)
• Flexible to work off hours including weekends in case of critical business issues (e.g., Priority 1 or 2 incidents)

Preferred Qualifications:

• Experience in Pega
• Understanding US healthcare, specifically Prior Auth/claims domain

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.