Field Engineer

Field Engineer

Hybrid - Buffalo, New York; United States - Buffalo, New York; United States - Remote

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

Summary

As a Motive Field Engineer, you will be a key member of the Field Engineering team. You are a technologist and a resourceful problem solver who possesses a deep understanding of Motive Hardware, industry best practices, and optimal installation techniques.

You will serve as a role model for Motive quality standards and a go-to resource. You will play a key role in enabling others to deploy Motive hardware seamlessly and in creating technical installation training content.

Simply put, you will be the hands-on expert ensuring our hardware and software are successfully deployed in the field. You will not only execute installations but also train partners, troubleshoot complex issues, and provide critical feedback to our product teams to ensure the ongoing supportability of our technology.

What You'll Do

• Become the Subject Matter Expert on the Motive Hardware & Software Product Suite and deployment practices.
• Provide strategic onsite presence to install, supervise, troubleshoot, QA, and support Motive implementations.
• Build and deliver installation partner training content and certification programs.
• Train and certify third parties on Motive Installation Standards.
• Participate in New Product development (Alpha & Beta programs) by performing installation and testing to provide integral feedback.
• Contribute to the online installation help center by building and maintaining articles, how-to guides, and additional resources.
• Build and maintain a Hardware Lab for testing and using Motive products.
• Ensure onsite efficiency and safety at all times.

What We're Looking For

• 5+ years relevant experience.
• Bachelor's Degree or 2+ years relevant experience/certification.
• Demonstrated proficiency in Computer Electronics and Hardware.
• Strong problem-solving and critical thinking skills, with the ability to handle high-priority technical scenarios.
• Confident in customer-facing roles, capable of providing training, support, and assistance.
• Knowledge of the Automotive & Logistics industry is required; prior experience is a plus.
• Expertise in Motive Product use (in lab).
• Strong work ethic and a commitment to excellence.
• Ability to travel up to 35%.
• Valid driver's license required.

*Prior to hiring an individual for a position which includes driving as a minimum qualification or essential function, Motive will verify that the individual has an active, valid, and applicable driver's license. Motive will also annually review and obtain a copy of the employee's driver's license record for any state in which the employee holds a driver's license. Employees who drive on company business shall immediately inform their supervisor and HRBP of any status change affecting their driver's license, including but not limited to suspension, revocation, cancellation, disqualification, expiration, or any license restrictions. Employees who fail to do so will be subject to disciplinary action, up to and including discharge.

Pay Transparency Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits. The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role, the compensation ranges are:

San Francisco, California

$73,000 - $87,000 USD

U.S. metropolitan areas: Los Angeles, San Diego, New York City Area, Seattle, Washington D.C.

$73,000 - $87,000 USD

Other locations in the United States

$73,000 - $87,000 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.