Customer Services Assistant

Customer Services Assistant

This part-time position serves as the front desk attendant at the Marcum Hotel & Conference Center. The position provides customer service to hotel guests, answers phones, makes hotel reservations, checks guests in and out, processes payments, assists with questions about Miami's campus, organizes and updates hotel room status, assists with contacting maintenance for facility repairs and generally serves as the welcoming face of the hotel. Shifts for this position include hours from 6:45 a.m. – 3:00 p.m. or 2:45 p.m. – 11:00 p.m. based on business needs. Shifts also include weekends and holidays.

Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate. Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information. Receive and process customers' orders. Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock. Maintain files and records; pulls and refiles records as needed; adds any new information. May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise. Knowledge of retail or hospitality operations. Knowledge of computer and office applications. Customer service skills. Knowledge of bookkeeping procedures.

Please submit resume and three references. A criminal background check is required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify. Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University. Requests for reasonable accommodations for disabilities related to employment should be directed to View email address on click.appcast.io or View phone number on click.appcast.io. Questions and follow-ups regarding requests should also be directed here. Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. Miami University is an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.