Work Order Specialist

Work Order Specialist Full Time Clerical Mamaroneck, NY, US Salary Range: $25.00 To $35.00 Hourly Easy Ice continues to grow and seeks a bright, highly motivated Work Order Specialist to join their team in the Mamaroneck market. In this role, the Work Order Specialist is responsible for providing timely and accurate review and documentation of work orders received from our service providers. Ongoing technical training will be delivered by the Technical Services Board to ensure work order review captures any work orders not in compliance with Easy Ice SOP expectations. Responsibilities Assist with customer requests Review and processing of work orders, in compliance with Easy Ice technical SOP, based on tech notes and pictures Create and distribute Preventive Maintenance work orders to service partners Review Preventive Maintenance invoices Reschedule Preventive Maintenance work orders, as needed Monitor adherence to Maintenance Plan schedule Responsible to consistently increase technical knowledge Maintain customer and service provider contact lists Escalate any work orders needing additional attention or service needs Update and clean up customer information within Salesforce Back-office administration and paperwork Other duties and responsibilities as required Qualifications High School Degree or Equivalent 5 years Customer Service or equivalent experience preferred Intermediate level of technical aptitude Team oriented Detailed oriented and high level of accuracy delivered Ability to multitask effectively Proficient in Microsoft Office Suite Ability to perform effectively in a fast-paced environment Work primarily in a climate-controlled environment with minimal safety/health hazard potential Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use Prolonged periods of time sitting 401k Company Match PTO and Holiday Pay Fitness Membership Reimbursement Provide all Tools needed to complete the job Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws. #J-18808-Ljbffr