Business Development Administrator

WERE CHANGING ENTERTAINMENT. COME JOIN US.

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

WE LOVE OUR WORK.

• Greets guests actively engaged in gaming and assists team members in player identification.

• Provides guests with hospitality arrangements including rooms food beverages and assists with special requests.

• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.

• Maintains knowledge of credit procedures and encourages the use of credit when appropriate .

• Creates guest loyalty by engaging in service of guests when on property.

• Assists in resolving guest opportunities and/or conflicts in fair and equitable manners .

• Analyzes and coordinates in-house invitation lists with Manager.

• Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.

• Attends and aids in the coordination of special events .

• Exhibits a friendly helpful and courteous manner when dealing with customer s of fellow team members.

• Establish es a direct line of communication with all service departments for the purpose of caring for high value players.

• Maintain s the confidentiality of player information including but not limited to personal information such as name address contact information level of play wins losses number of visits etc.

• Provides assistance to the Manager as needed.

• Provide s professional representation at internal and external meetings and events.

• Ensure s interactions with internal and external guests follow the guidelines of customer service program.

• Adhere s to all Corporate and local policies procedures and operating guidelines.

• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

BRING US YOUR BEST.

• Must be 21 years of age or older.
• Associates degree (A.A.) or equivalent from two-year College or technical school; minimum of one - year Cas ino Guest Service experience i ncluding but not limited to Player De velopment Slots or Table Games; or equivalent combination of experience and education.

• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs

• Ability to effectively present information and respond to questions from groups of managers clients customers and the general public .

• Must have the ability to interact with guests staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

• Must be able to maintain confidentiality and a high level of professionalism at all times .

• Must have the ability to write reports and business correspondence.

• Must possess excellent oral and written communication skills.

• Must have the ability to identify problems collect data analyze and draw valid conclusions.

• Must have the ability to interpret a variety of instructions (i.e. written oral etc.) .

STAY IN THE GAME. FOLLOW US.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

Were changing entertainment. Follow us.

Equal Opportunity Employer

Required Experience:

Unclear Seniority