Salon General Manager

Job Description

Job Description

Erwin Gomez Beauty | Washington, DC

Website: Erwin Gomez Beauty

Location: 1104 24th Street NW, Washington, DC 20037

Position: Full-Time | On-Site | Management

Located in the heart of Washington, DC's West End neighborhood for over 15 years, Erwin Gomez Beauty is a premier luxury salon and beauty destination recognized for exceptional artistry, personalized service, and an elevated client experience.

Founded by internationally recognized celebrity makeup artist and beauty expert Erwin Gomez, our salon brings together a talented team of beauty professionals specializing in hair, extensions, makeup, skincare, brows, lashes, permanent brow makeup, and on-location beauty services for weddings, galas, and other exclusive events.

With a distinguished clientele that includes prominent professionals, public and celebrity figures, and a loyal community of clients, Erwin Gomez Beauty has established a reputation for excellence, sophistication, and attention to detail.

Our philosophy extends beyond providing exceptional beauty services. We believe in creating meaningful relationships, delivering memorable experiences within our team, supporting artistic excellence, and cultivating a positive and supportive environment where both our clients and our team feel genuinely valued.

About the Position

We are seeking a highly motivated General Manager to lead our seasoned team of artists and staff while overseeing daily operations, business performance, marketing initiatives, and the overall client experience.

This role requires someone who can balance the day-to-day demands of running a successful luxury salon with the creativity and strategic thinking needed to strengthen the brand. We are looking for a confident, outgoing, and solutions-oriented leader who thinks quickly on their feet, can balance multiple priorities, takes initiative, and approaches challenges with professionalism, adaptability, and a positive attitude.

Working closely with ownership, the General Manager will collaborate with COO Sab Shad, who brings over 20 years of international luxury hospitality experience, to uphold the salon's standards of excellence and support its continued growth.

Key Responsibilities

Salon Operations & Management

• Oversee all aspects of daily salon operations to ensure an efficient, organized, and professional environment.
• Manage the front desk team, as well as the team of salon professionals.
• Assists with appointment scheduling, client communications, and service coordination.
• Establish, implement, and maintain operational procedures and service standards.
• Monitor daily business performance, appointment utilization, revenue opportunities, retail sales, and opportunities for growth.
• Identify operational inefficiencies and implement solutions that improve productivity, profitability, and client satisfaction.
• Oversee inventory management, product ordering, vendor communication, and salon supplies.
• Coordinate staff schedules, service availability, and operational needs.
• Assist ownership with business planning, financial reporting, budgeting, and growth initiatives.
• Ensure the salon consistently maintains the highest standards of presentation, cleanliness, organization, and professionalism.

Team Leadership

• Lead, support, and motivate the salon's front desk and artists.
• Foster a positive, collaborative, respectful, and professional workplace culture.
• Participate in recruitment, interviewing, onboarding, training, and employee development.
• Establish clear expectations for team performance, accountability, and client service.
• Facilitate effective communication between ownership, management, beauty professionals, and support staff.
• Address operational challenges and staff concerns with professionalism, discretion, and sound judgment.
• Coordinate team meetings, education, brand training, and professional development opportunities.
• Encourage a culture of teamwork, exceptional service, and continuous improvement.

Luxury Client Experience & Relationship Management

• Maintain exceptional hospitality and service standards consistent with a luxury beauty destination.
• Build and nurture long-term relationships with existing and prospective clients as well as staff.
• Manage VIP clientele, special accommodations, complex scheduling requests, and high-touch service arrangements.
• Resolve client concerns, service issues, and sensitive situations with empathy, professionalism, and discretion.
• Develop initiatives to improve client retention, loyalty, referrals, and overall satisfaction.
• Anticipate client needs and identify opportunities to exceed expectations.

Branding & Digital Presence

• Maintain brand consistency across digital platforms, client communications, and promotional initiatives.
• Support website updates, online service information, digital promotions, and marketing communications.
• Develop and manage email marketing campaigns, client outreach, and promotional announcements.
• Identify opportunities for strategic collaborations with beauty brands, local businesses, influencers, and industry professionals.
• Support public relations opportunities, brand visibility, and community engagement initiatives.

Bridal, VIP & Special Event Coordination

• Manage and coordinate bridal beauty services, private events, and on-location hair and makeup bookings.
• Serve as a primary point of contact for wedding planners and event professionals.
• Develop relationships with event planners, hospitality partners, and other referral sources.

Qualifications & Experience

Required Qualifications

• Ability to manage daily operations, lead teams, and maintain high standards of client service.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent written and verbal communication skills.
• Professional, polished, and personable demeanor.
• Ability to handle confidential information and sensitive client matters with discretion.
• Experience with social media and digital marketing.
• Ability to work independently, take initiative, and remain composed under pressure.

Preferred Qualifications

• Previous management or leadership experience in hospitality, beauty, retail, or other service environments.
• Proficiency with scheduling systems, business software, and common digital tools.
• Background in hospitality, public relations, or event coordination.
• Experience managing weddings, private events, or VIP services.
• Experience developing customer and business partnerships.

The Ideal Candidate

Our ideal candidate is more than an experienced manager. They are a natural leader, an exceptional communicator, and someone who has genuine empathy for others and enjoys creating outstanding experiences for people.

They are comfortable moving between responsibilities— leading and supporting a team of professionals, solving operational challenges, managing client relationships, developing marketing initiatives, and coordinating important events.

Most importantly, they are proactive, detail-oriented, dependable, and committed to maintaining the exceptional reputation of Erwin Gomez Beauty.

Why Join Erwin Gomez Beauty?

This is the perfect opportunity to develop and strengthen solid entrepreneurial skills by taking on a significant leadership position within an established luxury destination in Washington, DC.

You will work alongside talented beauty professionals, collaborate with respected beauty brands and industry partners, and contribute directly to the continued success and evolution of Erwin Gomez Beauty.

We value professionalism, collaboration, creativity, initiative, and a genuine commitment to exceptional service. For the right individual, this position offers the opportunity to make a lasting impact on both the business and the experiences we create for our clients.

How to Apply

Interested candidates are invited to send their resume and a brief introduction highlighting their relevant experience background to View email address on ziprecruiter.com