Service Technician I - Scale

Job Description

Job Description

At Cross Company, we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Technician benefits:

• company vehicle / gas card
• monthly technician bonus plan
• medical benefits after 30 days of employment 
• 401K 
• ESOP - employee stock ownership plan
• 3 weeks of PTO

Job Summary: 

Scale Service Techs Level I work mostly on their own in the field to calibrate and / or repair customer’s industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team.  Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. They work some overtime and weekend hours.

Essential Functions:

• Maintenance, calibration and / or repair of Industrial Scales

• Respond to Call Service (Emergency) to fix and repair Customer’s Scales – calls could be during or after working hours.  Must be willing to work some overtime and weekend hours – may also include some overnight travel.

• Consistently maintain good work attendance and productive work ethic.

Minimum Requirements / Qualifications:

1. Strong mechanical, electronic and / or technical background in industrial environment

2. Valid driver’s license and clean driving history required

3. Class B CDL license a plus 

4. Welding and/or Concrete knowledge is a plus

5. Strong interpersonal and customer service skills

6. 2 Year Technical Degree preferred but not required

7. Military service or calibration experience a plus

8. Computer literate

9. Performance driven and customer focused

10. Local travel, occasional overnights required

Core Competencies:

1. Commitment to Excellence - Check your work

2. Customer Relationship Management - communicate with customers to deliver better service

3. Methodical Approach - troubleshooting