Clinical Manager

Job Description

Job Description

Mission Driven, Community Focused  About | Charles R. Drew University of Medicine and Science (cdrewu.edu)

Charles R. Drew University is located in the Watts-Willowbrook area of South Los Angeles and was founded in 1966 in the wake of the Watts uprising. CDU was founded to address inadequate medical care in the region and to provide equitable medical education opportunities for underrepresented students.

CDU is strongly invested in the local and regional community. The university leads multiple partnerships and programs to provide equitable healthcare resources in a variety of South Los Angeles neighborhoods.

Summary

The Clinical Manager will be responsible for the ongoing management of the daily operations for the Black Maternal Health Center of Excellence (BMHCE) Community Health Worker (CHW) and Patient Navigator (PN) Programs. The Clinical Manager will work with the BMHCE Clinical Leads to establish essential protocols and workflows for the CHW and PN programs and participate in evidence-based and data-driven quality improvement efforts. The Clinical Manager will provide administrative oversight of CHW and PN team members and coordinate with the Workforce Development Core for onboarding, training, workforce development, and workforce satisfaction efforts for this team. The Clinical Manager will collaborate with the Data Core to ensure the integrity of patient and program data accessed by the CHW and PN teams. The Clinical Manager will also manage a caseload of BMHCE clients, providing patient navigation support and coordinating the development and management of client care plans.

Essential Duties and Responsibilities:

• Manage the administrative aspects related to supporting, training, orienting, and evaluating the CHW PN team and wraparound services for BMHCE clients through the Activate the Village Model. 

• Maintain communication with BMHCE partners and the BMHCE team to coordinate wraparound and educational services out of the Maternity home; and support home-related activities. 

• Responsible for the management of regularly scheduled CHW and PN administrative interdisciplinary team meetings and reviews. 

• Participate in weekly supervision and consult weekly with the Director of the Black Maternal Health Center of Excellence. 

• Manage the quality of clinical communication within and across BMHCE programs/projects. 

• Ensure compliance with clinical and case management policies and procedures. 

• Maintain and follow through on the Quality Assurance/Quality Improvement (QA/QI) processes for clinical and case management functions and services. 

• Responsible for timely review of Electronic Health Records System (EHRS)/Electronic Medical Record (EMR) notes and documentation. 

• Serve on program and agency committees and task forces at the discretion of the Director of the Black Maternal Health Center of Excellence.

• Oversight of the intake process and assignment of BMHCE client cases as needed. 

• Attend trainings as needed. 

• Represent the Center at public and assigned forums. 

• Understand and follow all CDU’s safety policies, procedures, and rules. 

• Conduct intake assessments and directly interface, coordinate, and follow up with BMHCE clients. 

• Aid in the coordination and facilitation of the Postpartum Support Group.

• Maintain confidentiality of all pertinent client information. 

• Perform other duties as may become necessary or as directed. 

• Assist in writing scientific papers for publication. 

• Some weekend event attendance required.

Other Duties and Responsibilities:

• Perform other related duties as assigned.

EDUCATION:

LICENSES/CERTIFICATIONS (IF APPLICABLE):

• Bachelor’s degree from a regionally accredited institution in a relevant field such as Public Health, Health Administration, Nursing, Social Work, Psychology, or related field. , or equivalent experience is required. Master’s degree preferred.

EXPERIENCE/SKILLS:

• Three (3) to five (5) years of progressively responsible experience in the related area.
• 2 years or more of Supervisory or leadership experience (program management, staff supervision, etc..)
• Strong understanding of program management methodologies and tools.
• Excellent leadership, communication, and interpersonal skills.
• Experience working with pregnant and/or parenting individuals of color, or experience working in programs that serve that population.
• Demonstrated commitment to understanding and eradicating structural racial inequity; experience working in and with issues of racial equity, diversity, and inclusion. 
• Experience working as a liaison with diverse stakeholders; ability to establish relationships easily; highly effective listener; and ability to work collaboratively with internal and external partners. 

SKILLS:

• Excellent written and verbal communication skills. 
• Program development, implementation, and evaluation.
• Knowledge of community health and population health principles
• Experience with data tracking and quality improvement.
• Collaboration with community partners and healthcare professionals/providers
• Grant management or funding program oversight.

Compensation:

• $90,000 annual

Position Status:

• Full-Time, Exempt 

COMPLEXITY:

• The ability to perform highly detailed work with sustained attention and care while providing/obtaining information on numerous inquiries is paramount to success in this position.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasional stooping. Frequent standing. Constant walking, sitting, climbing, reaching high/low levels, finger movement, feeling, speaking clearly, hearing conversationally, and seeing far and near.

WORK ENVIRONMENT:

• Position is on-site unless specific authorization from the manager.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasionally required to work in confined space.

MENTAL DEMANDS:

• The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent variety of unrelated tasks. Constant calculating, interrupted work, a variety of interrelated tasks, and use of sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity.

Special Requirements:

• Ability to work effectively with a diverse community.
• As a health professions institution of higher education, Charles R. Drew University of Medicine and Science seeks to protect the health and safety of the University community. As a condition of enrollment and employment, students, faculty, and staff must comply with the current CDU COVID-19 requirements as described on the CDU COVID-19 webpage. Please visit the CDU Return to Campus website or email the Campus Nursing Office at View email address on click.appcast.io.

Conditional Employment:

The employment status of this position is classified as “Conditional.” Conditional employment means that the job exists contingent upon continued funding and limitations of restricted funds or the duration of a specific program, project, grant, or contract. Since your salary is funded by HRSA-IMHS , your position is contingent upon the continued receipt of these funds. Continuation of your position is dependent, in part, upon funding availability. Furthermore, no work may be performed after the grant end date(s) unless you have received an extension in writing from a Dean, Division VP, or Human Resources.

EEO Statement: Charles R. Drew University is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.

Fair Chance Statement: Charles R. Drew University of Medicine and Science will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local “Fair Chance” laws.