Supervisor

Job Description

Job Description

Position Summary
The Pick/Ship Supervisor oversees labor and equipment within the Pick/Ship operation, following the guidance and direction of the Control Tower. This role collaborates closely with all departments to ensure timely, high-quality order fulfillment that meets customer requirements. The Supervisor partners with staffing agencies to manage workforce scheduling and start-up processes and works with the Control Tower to allocate labor and prioritize orders effectively.

Key Responsibilities

• Recruit and ensure comprehensive training for new employees in the picking and shipping departments
• Supervise, evaluate, and manage employee performance
• Document and update procedures, ensuring adherence to quality standards
• Maintain adequate supplies and equipment for departmental operations
• Monitor order picking and shipment availability in the Warehouse Management System (WMS) according to Control Tower guidance
• Notify the Control Tower of potential order delays
• Address and resolve inquiries from the Control Tower as needed
• Ensure compliance with customer requests and vendor-specific shipping requirements
• Maintain continuous product flow on conveyors to designated areas
• Update and manage Kronos and metrics in Excel, in alignment with WMS reporting
• Oversee picking and shipping activities on the production floor
• Ensure completion of end-of-shift procedures with all shipping systems and proper floor close-out

Qualifications and Requirements

• Strong verbal and written communication skills
• Exceptional attention to detail and a high degree of accuracy
• Proficiency in SAP or equivalent WMS systems is required
• Solid analytical and problem-solving abilities
• Ability to adapt to changing situations and perform under pressure
• Strong computer literacy
• Demonstrated leadership, organizational, and interpersonal skills
• Familiarity with picking, shipping, and major carriers (UPS, DHL, FedEx)
• Self-motivated, goal-oriented, and team-oriented
• Minimum 3 years of supervisory or equivalent experience
• Working knowledge of SAP and Kronos
• Proficiency in Microsoft Office applications
• High school diploma or equivalent required; Bachelor’s degree or equivalent work experience preferred
• Minimum 3 years' experience in a SAP and/or WMS environment
• At least 2 years of experience with inventory research

Physical Demands and Work Environment

• Must be able to lift, push, and pull up to 50 lbs
• Able to stand and walk for extended periods
• Ability to operate a forklift and walkie rider
• Work is performed in a light manufacturing facility
• Exposure to production-area noise

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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