Inside Sales/Customer Service Representative

Inside Sales/Customer Service RepresentativeBosch Location Division Home Comfort Work Mode On-Site Field of work Sales Join as Working time Full-timeThe CSR plays a critical role in driving revenue and margin growth across residential and light commercial HVAC equipment and supply sales. This position partners closely with assigned House Accounts and York Dealers, proactively building and maintaining long?term customer relationships while delivering exceptional service and sales support.The CSR manages and coordinates job orders, including order entry, delivery coordination, and ongoing customer communication. The role is responsible for processing warranty, returns, damaged equipment, hot shot orders and daily customer interactions, while providing product selection guidance, quoting, and order processing.In addition, the CSR serves as a resource within the team, managing workflow, managing SOP's, dealer inventory, while assisting with billing and accounting for our customers.Job Responsibilities:Order entry and shipment trackingPost-sale support as requiredFacilitate product returns and train customers on warranty processingOther duties as directedRequired Qualifications:High School Diploma or equivalent5+ years of HVAC experience3+ years of customer service experiencePreferred Qualifications:Highly organized with strong attention to detailExcellent verbal and written communication skillsProficiency with Windows and Microsoft Office applicationsExperience using Salesforce or similar CRM platformsStrong numerical aptitude, including calculations related to discounts, freight, and margin analysisDemonstrated ability to solve practical problems, develop sustainable solutions, and communicate outcomes effectively to customersEqual Opportunity Employer, including disability / veterans*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!