Assistant Branch Manager - Plumbing Background!
RimePro Inc
Job Description
Job Description
Position Overview
The Assistant Branch Manager supports the day-to-day operations of a commercial plumbing service division, working closely with leadership to ensure efficient scheduling, strong technician performance, and high-quality service delivery. This role plays a key part in coordinating field operations, supporting team development, and maintaining customer satisfaction.
This position is ideal for someone with a background in plumbing service or field operations who is looking to transition into a leadership role within a growing organization.
Key Responsibilities- Support daily operations of the plumbing service department, ensuring efficient workflow and execution.
- Assist with scheduling and dispatching service technicians to meet customer needs and service timelines.
- Monitor technician productivity, quality of work, and overall job performance.
- Support training, coaching, and development of field personnel.
- Communicate with customers, vendors, and internal teams to ensure smooth service delivery.
- Review and assist with work orders, invoices, and job costing.
- Track department performance including labor, productivity, and service metrics.
- Support management of service agreements and customer follow-ups.
- Ensure compliance with safety standards, company policies, and procedures.
- Assist in managing service vehicles, tools, and inventory.
- Help identify opportunities to improve operational efficiency and service performance.
- 5+ years of experience in plumbing service, construction, or related field operations.
- Background as a Service Technician or Lead Technician preferred.
- Basic understanding of plumbing systems, service workflows, and field operations.
- Strong communication, organizational, and problem-solving skills.
- Ability to work in a fast-paced, service-driven environment.
- Proficiency with Microsoft Office and service management software.
- Valid driver’s license.
- Prior experience in a lead, dispatcher, or supervisory role.
- Exposure to service scheduling, dispatching, or operations coordination.
- Interest in long-term growth into branch or service management leadership.
Vacancy posted more than 2 months ago
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