Operations Lead

Deploying autonomous robots into hospitals is operationally complex — every site is different, every stakeholder has different needs, and uptime is non-negotiable. As our operations lead, you'll be the person who makes the fleet run. You'll lead a small field team, own the end-to-end deployment and uptime of STAT, TOTE, LIFT, and LIFT+ across our hospital sites, and build the operational infrastructure that lets us scale from a handful of deployments to many. This is a foundational role — the processes you build will define how we operate for years. What you'll do Lead and develop a small field operations team — setting priorities, running the cadence, and growing people Manage field deployments end-to-end — site readiness, installation, commissioning, and handoff at each new hospital Own fleet uptime across all live sites — monitor performance, triage issues, and drive fast resolution Build the ops playbook from scratch — deployment runbooks, escalation paths, maintenance schedules, and training materials Act as the primary operational point of contact for hospital stakeholders — facilities, nursing, logistics, and IT teams Feed field learnings back to engineering and product — you're the closest person to how the fleet actually performs in the real world What we're looking for 3–5 years in field operations, deployment, or technical operations — ideally involving physical hardware or equipment Proven experience leading a small team — you know how to set direction, hold people accountable, and help them grow A builder mindset — you've created processes and documentation where none existed before and know what good looks like Strong stakeholder management — comfortable navigating complex institutional environments and multiple teams with competing priorities Comfortable with ambiguity — able to make good decisions quickly when the playbook doesn't exist yet Willingness to travel to hospital sites for deployments and ongoing support as the fleet grows Nice to have Experience working in or alongside hospital operations Familiarity with medical device or regulated equipment deployment Technical background — comfortable with hardware troubleshooting Experience with robotics, autonomous systems, or fleet management Background in logistics, facilities, or supply chain operations #J-18808-Ljbffr