Retail Security Supervisor

Retail Security SupervisorWe are seeking a Retail Security Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.Location: Columbiana Centre – Columbia, SCPay: Starting at $16.50/hourPosition Type: Full-TimeBenefits include medical, dental, vision, and short-term disability insurance, 401(k) with company support, paid time off, employee discounts (retail, dining, entertainment), Employee Assistance Program (EAP): counseling, financial, legal, and wellness support, focus on work-life balance and employee well-being.Key ResponsibilitiesTeam Leadership & SupervisionSecurity OperationsSafety & Systems ManagementClient & CommunicationQualificationsRequired:Prior security experience with supervisory or leadership responsibilitiesKnowledge of security operations, procedures, and safety practicesAbility to obtain and maintain required security licenses/certificationsStrong written and verbal communication skills (report writing required)Ability to remain calm and professional in high-pressure situationsSkills & Competencies:Proven leadership and team management skillsStrong customer service mindsetAbility to multitask, stay organized, and prioritize effectivelyComfortable using security systems and standard office equipmentReliable, adaptable, and detail-orientedStrong interpersonal skills with the ability to work across diverse groupsWork Environment: This is a hands-on leadership role requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.Minimum Qualifications at Entry:High School Diploma and/or equivalent; RequiredMinimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system, one year of which must be in the capacity of a supervisory position within the Security Industry.Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.State Guard License is required.CPR and First Aid Certification a plus.Competencies (as demonstrated through experience, training, and/or testing):Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.Knowledge of security operations and procedures.Knowledge of supervisory practices and procedures.Ability to provide positive direction and motivate performance.Understanding of a variety of security and safety devices and controls.Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.Ability to track and maintain schedule assignments.Ability to be an effective team member.Ability to maintain professional composure when dealing with unusual circumstances.Courteous telephone manner.Ability to adapt to various sites and changes in post procedures.Ability to adapt to changes in the external environment and organization.Ability to write routine correspondence, including logs and reports.Good organizational skills.Strong customer service and results orientation.Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.Working Conditions (Physical/Mental Demands): With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.Directing staff in a positive manner.May be required to work overtime without advance notice.Required ability to handle multiple tasks concurrently.Keyboarding, basic computer usage and operating controls.Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or moving up to 25 pounds, and additional lifting and/or moving ability as might be required for the assigned site.Close vision, distance vision, and ability to adjust focus.May be required to use vehicle for the performance of duties.On occasion may be required to perform stressful and physical activity.Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.May be exposed to or required to handle sensitive and confidential information.Compensation/Benefits: Competitive Pay, Vacation/PTO, Medical/Dental/Vision, 401K. This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.