Service Tech - Ward Idealease

Idealease Mobile Service Technician

The Mobile Service Technician is responsible for providing on-site maintenance and repair services for Idealease customers fleet vehicles. This role requires the technician to be highly skilled in diagnosing and repairing various mechanical and electrical systems, including engines, transmissions, brakes, suspension, and more. Technicians will be expected to work independently, traveling to customer locations to provide timely and efficient service.

Key Responsibilities

• Mobile Service Operations: Respond to customer service calls for on-site vehicle diagnostics and repairs at various locations.
• Perform preventative maintenance, routine inspections, and repairs on all Idealease Lease and Rental trucks.
• Troubleshoot and repair electrical, mechanical, and hydraulic systems.
• Replace and repair brake systems, suspension components, and powertrains.
• Conduct system diagnostics using computerized equipment to identify issues and verify repairs.

• Customer Service: Provide excellent customer service by communicating with clients in a professional and courteous manner.
• Offer clear and accurate updates on the status of vehicles and the repair process.
• Ensure customer satisfaction with all repairs and services performed.
• Ensure that all work is performed in accordance with company standards and safety protocols.

• Documentation and Reporting: Complete detailed service reports, including parts used, labor hours, and repair notes.
• Keep track of inventory and parts used during repairs and notify the service center of any required parts.

• Safety & Compliance: Adhere to all safety regulations and company policies when performing services.
• Ensure that all vehicles are repaired in compliance with applicable standards and regulations.
• Follow procedures for the safe operation and handling of tools, equipment, and chemicals.

Qualifications

• Education: High school diploma or equivalent. Technical certification from an accredited vocational school preferred.
• Experience: Minimum of 2 years of experience as a mechanic, technician, or in a similar field. Experience working with commercial trucks or fleet vehicles is highly desirable.
• Skills & Abilities: Strong knowledge of mechanical, electrical, and hydraulic systems. Ability to diagnose and repair complex issues using diagnostic tools and equipment. Proficient in using hand and power tools, as well as specialized diagnostic equipment. Ability to work independently and manage time effectively. Excellent problem-solving skills and attention to detail. Good communication and interpersonal skills. Ability to lift heavy objects and work in various weather conditions.
• Licenses & Certifications: Valid drivers license with a clean driving record. CDL (Commercial Drivers License) preferred but not required. Certifications are a plus.

Work Environment

• Mobile service truck provided.
• Work will be performed both outdoors and in customer locations, requiring flexibility to work in varying conditions.
• Occasional overtime and after-hours work may be required depending on customer needs.

Compensation

• Competitive hourly rate.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Retirement savings plan with employer contributions