Customer Success Manager

Customer Success Manager at CampfireAs a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.Key ResponsibilitiesCustomer Ownership & SuccessOwn post-implementation success for a portfolio of customersBuild strong relationships with Controllers, Accounting Managers, and Finance leadersDrive adoption, engagement, and value realization across accountsProactively manage account health and identify churn riskLead QBRs, success planning, and ongoing check-insRetention & GrowthManage renewals for your book of businessIdentify and support expansion opportunities (seats, modules, entities, geographies, use cases)Partner with Sales to scope and close upsell and cross-sell opportunitiesMaintain accurate renewal forecasts and risk pipelinesProduct Adoption & EnablementLead customer enablement sessions and workflow optimization reviewsSupport rollout of new product features and modulesEnsure customers are following best practices and getting maximum value from CampfireCross-Functional CollaborationPartner closely with Implementation to ensure smooth handoffs and successful go-livesWork with Support and Product to resolve issues and escalate customer feedbackRepresent customer voice internally and help improve processes across the customer lifecycleExperience & Qualifications3+ years of Customer Success or Account Management experience in B2B SaaSExperience supporting finance, accounting, or operations teams strongly preferredBonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)Strong technical aptitude and ability to learn complex platforms quicklyBachelor's degree or equivalent experiencePersonal AttributesCustomer-first mindset with strong ownership and accountabilityExcellent communicator and relationship builderOrganized, proactive, and comfortable managing multiple accountsStrong problem-solver who thrives in a fast-moving startup environmentGrowth mindset and eagerness to learn and develop