Lead IT Service Desk & Ops (Hybrid CA)
Golden Pet Brands
Golden Pet Brands is seeking a Sr Service Desk Administrator to lead IT support operations in a hybrid environment (El Segundo, CA and/or Burbank/North Hollywood, CA). You will own SLAs, drive KPI reporting, and help shape runbooks, escalation paths, and enterprise-level service management. You’ll build and manage a growing helpdesk team, provide tier 2/3 support for key SaaS platforms, and collaborate with IT leadership to deliver reliable managed services across Windows, Mac, and cloud tools #J-18808-Ljbffr Golden Pet Brands
Vacancy posted 4 days ago
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