Plumbing Service Manager

Plumbing Service ManagerComfort Wave Home Services is seeking a Plumbing Service Manager. Come join our growing team of creative and energetic employees who are dedicated to delivering the best customer service experience every day.Our Plumbing Service Manager is responsible for managing daily field operations, employee training and retention, vendor relationships, and ensuring that technicians provide outstanding service to our customers.BENEFITS:Market Value Compensation $80,000-90,000/annually with additional Bonus Plan opportunityPaid Time Off7 PAID Holidays (Including a floating holiday)401K Retirement Plan with company match of 30%Full suite of benefits including but not limited to: Health insurance- 4 plan options, portion of premiums company-paid; Dental and vision insurance with minimal cost to employees; Optional HSA and FSA plans; Company-paid Life Insurance and AD&D Policy; Supplemental life insurance plan options; Company-paid Employee Assistance Program; Short and long term disability insurance; Legal Insurance Plans; Critical Illness and accident Insurance; Pet Insurance Plans; Identity Theft Protection ProgramResponsibilitiesWhat Will I Do?Develop a culture of performance excellence to encourage employment growthDrive plumbing department sales through training and development of field techniciansMaintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reportingCoach technicians on how to increase average ticket, closing rate and monthly truck revenueProvide a constant flow of product and sales trainingPromote lead generationMonitor and control callbacks and warrantiesHandle all escalated customer concerns by demonstrating 100% customer satisfactionQualificationsDo I Have What It Takes?Must maintain an active Plumbing Contractors LicenseHigh School Diploma or equivalent; Bachelor's Degree preferredService Titan experience preferredIn-depth knowledge of Plumbing systemsExtensive knowledge in local codes and industry standardsExcellent leadership skills and team mentality to enhance team productivity and standards of work producedAbility to build business in the private sector, as well as the public sectorExperience and knowledge of Plumbing and Process systems for residential and commercial dwellingsHave an understanding of general Plumbing design with have an overall general knowledge of Plumbing material costsPositive energy and enthusiasm to drive sales and company growthAbility to prioritize, set goals, and manage multiple tasks, handle deadlinesWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.