Client Support Associate

About TrustWareGate TrustWareGate is a logistics and warehousing company providing secure storage, inventory management, and distribution support for business clients. We are committed to accuracy, efficiency, and high-quality service in all client interactions and operational processes. Position Overview We are seeking a professional and detail-oriented Client Support Associate to assist clients with logistics-related inquiries, shipment updates, and service coordination. This role serves as a key communication link between customers and internal warehouse operations. Key Responsibilities * Respond to client inquiries via phone, email, and internal systems * Provide updates on shipments, inventory status, and delivery schedules * Assist clients with service requests and issue resolution * Coordinate with warehouse and operations teams to ensure accurate fulfillment * Maintain detailed records of client interactions and service cases * Ensure a professional and positive customer experience at all times Minimum requirements: Qualifications & Requirements * High school diploma or equivalent required * Strong communication and problem-solving skills * Basic computer skills (email, data entry, CRM or tracking systems) * Ability to multitask in a fast-paced environment * Reliable, organized, and team-oriented Benefits * Competitive hourly pay * Paid training * Opportunities for advancement within the company * Stable, full-time employment * Supportive and professional work environment

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