Activities Supervisor

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

Basic Function

The Activities Supervisor is responsible for creating exceptional guest experiences through the coordination and delivery of camp, arts, and recreation programs. This position supports Artist Cottage operations, sales, and guest service; supports and supervises Camp Coyote operations and activities; and provides sales and service support for Racket Sports and Target Sports. The Activities Supervisor promotes participation, generates program revenue, maintains operational standards, and ensures all activities are delivered in a safe, engaging, and professional manner consistent with Enchantment Resort service standards.

Work Performed

Camp Coyote Operations, Sales, Service (45%)

1. Recruit, train, schedule, and supervise Camp Counselors to meet operational demands, particularly during peak occupancy periods, holidays, and school breaks.
2. Lead and supervise Camp Coyote activities for children ages 4-12 in a safe, fun, educational, and caring environment when needed.
3. Develop and maintain a Camp Coyote curriculum that challenges and educates campers through recreational, outdoor (Leave No Trace), artistic, and age-appropriate learning experiences that encourage creativity, confidence, social development, and teamwork.
4. Create, implement, and continually improve camp activities, crafts, games, themed programs, and special events.
5. Coordinate attendance, waivers, daily schedules, activity rotations, staffing assignments, and camper records.
6. Monitor camper health, safety, behavior, and overall well-being while maintaining established staffing ratios.
7. Coordinate additional staffing support when participation levels exceed established guidelines.
8. Train, mentor, and provide daily directions to Camp Counselors and on-call camp staff.
9. Assist with family activities, holiday programming, seasonal events, and resort-wide recreation experiences.

Artist Cottage Operations, Sales & Service (40%)

1. Support daily Artist Cottage operations, guest service, and sales initiatives.
2. Welcome guests, provide studio tours, explain class offerings, and promote participation in arts programming and experiences.
3. Manage reservations, registrations, guest records, waivers, payments, and class bookings utilizing Flybook and Maestro software systems.
4. Lead art, pottery, and creative classes as qualified and operationally required.
5. Assist guests throughout the creative experience to ensure a memorable and personalized visit.
6. Support pottery production through clay reclaim, trimming, bisque firing, glazing, glaze firing, packaging, and shipment of guest artwork.
7. Track and organize guest pottery and art projects through all stages of production.
8. Assist in developing and maintaining class instructions, tutorials, standard operating procedures, and program materials.
9. Support workshops, exhibits, seasonal programming, holiday events, and special resort events.
10. Notify the Activities Manager of equipment or maintenance issues and assist with kiln shelf preparation, kiln washing, and general studio upkeep.

Racket Sports & Target Sports Sales & Service (15%)

1. Provide sales, reservations, registration, and guest service support for Racket Sports and Target Sports programs and assist with departmental coverage during the absence of the Games Supervisor.
2. Manage bookings, schedule instructors, lesson reservations, waivers, participant records, and activity scheduling.
3. Process activity fees, room charges, cash, and credit card transactions according to resort procedures.

General Responsibilities

1. Arrive prior to scheduled programming to prepare facilities, materials, registrations, waivers, equipment, and activity spaces.
2. Deliver exceptional guest service in accordance with Enchantment Resort and Forbes Travel Guide standards.
3. Greeting guests, campers, families, and participants in a professional, welcoming, and engaging manner.
4. Promote activities, classes, programs, events, and resort experiences to increase guest participation and departmental revenue.
5. Assist guests with reservations, registrations, scheduling, waivers, participant records, activity information, and related administrative support utilizing approved resort systems.
6. Maintain assigned facilities, equipment, inventory, supplies, storage areas, activity venues, and guest spaces in a clean, organized, safe, and operationally ready condition.
7. Monitor inventory levels and communicate purchasing needs to the appropriate manager.
8. Conduct facility inspections and communicate maintenance concerns, equipment issues, and work-order needs.
9. Ensure compliance with departmental policies, emergency procedures, safety standards, risk management practices, certifications, and required documentation.
10. Support resort-wide events, holiday programming, seasonal activities, workshops, exhibits, family events, and special projects.
11. Attend required departmental meetings, safety training, and Forbes service training programs.
12. Maintain familiarity with resort promotions, packages, activities, and special events.
13. Prepare and post tickets.
14. Perform other duties and special projects as assigned.

Minimum Requirements

• Associate degree, college diploma, or equivalent work experience.
• Minimum two (2) years of experience in recreation, hospitality, guest services, operations, arts programming, or a related field.
• Previous leadership, coordinator, or supervisory experience.
• Strong organizational, communication, interpersonal, and guest service skills.
• Ability to manage multiple priorities in a fast-paced resort environment.
• Supports a positive team environment through effective communication, leadership, and accountability.
• CPR, First Aid, AED, and Food Handler certifications, or the ability to obtain certifications upon hire.
• Ability to work flexible schedules including evenings, weekends, holidays, and special events

Preferred Skills & Qualifications

• Experience in the arts, Camp Coyote operations, youth development, or recreation management.
• Experience working in visual arts, pottery studios, creative programming, or instructional environments.
• Experience with reservation systems and/or point-of-sale systems
• Willingness to learn luxury hospitality standards and Forbes Travel Guide service expectations.

Physical Requirements

Ability to stand, walk and remain active for extended periods

Ability to repeatedly demonstrate throwing, shooting, and targeting techniques throughout the day as needed

Ability to Lift & carrying up to 50lbs

Ability to work outdoors in varying weather conditions including extended sun exposure and high temperatures

Ability to maintain awareness of multiple participants and activity areas simultaneously while ensuring safety compliance.

Supervision Received

Activities Manager, Director of Activities when Activities Manager is on PTO

Indirect Reporting Relationship

Director of Adventure & Activities

Supervision

Camp Counselors and assigned program support staff including artists, racket instructors, target instructors and managers days off.