Food Service Worker II

Room Service Attendant

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Serves meals to patients in a professional, courteous and efficient manner; consistently adheres to hospital regulatory requirements, including proper use of patient identifiers and hand hygiene practices; instructs patients on meal ordering system following an established script; delivers the correct menu and related inserts (diet compliant) to patients in a timely manner; assists patients and/or family members in placing meal orders as needed; assesses each patient's ability to utilize the meal ordering system and follows up with appropriate staff member if patient unable to participate; delivers between meal nourishments directly to patients; expedites changes and/or diet compliant substitutes per patient requests; for diabetic patients, informs nursing that tray has arrived and of intent to deliver; adheres to established infection control and isolation precaution policies; retrieves completed meals from patients' rooms in a timely manner; records nutrient intake from meals for patients on physician-ordered calorie counts; demonstrates speed, accuracy, and ability to work calmly under pressure; acts as liaison between the Nutrition and Food Service Department, the patient and the nursing units; enters meal orders into CBORD; mediates and takes ownership of patient concerns regarding meal service, ensuring resolution; serves as a quality assurance control point for every aspect of the room service program; maintains open communication with call center representatives regarding patients food requirements; assumes the role of a patient advocate with respect to the room service meal delivery system; completes nourishment kitchen stock sheets and faxes or hand delivers to the call center; restocks food and non-food items according to established par levels stated on the nourishment kitchen stock sheet. Rotates perishables per departmental policy. Checks and records refrigerator temperature. Checks all assigned nourishment kitchen temperatures and fills out logs; completes nourishment kitchen stock sheets and faxes or hand delivers to the call center. Keep all nourishment kitchens cleaned and organized. Records calorie count information and gives to dietary call center personnel; communicates with nursing and food service staff information that can improve meal service to patients; helps load and transport food trucks for patient tray service, as needed. Ensures that the food on the patient tray corresponds to the diet order and is listed on the tray ticket. Identifies potential problems and acts accordingly to follow through, including informing appropriate staff members. Performs other duties as requested.

Qualifications

High school or vocational school graduate preferred, some college preferred. 3-5 years of food service experience preferred. Knowledge of food service kitchens, including standards of safety and cleanliness. Demonstrates strong communication skills, including the ability to read and understand English. Must be able to comprehend and take appropriate action quickly. Must be able to communicate in written and verbal form with clarity and professionalism. Ability to work independently, completing assigned tasks safely and correctly, demonstrating good time management skills. Ability to follow through on instructions. Ability to demonstrate excellent customer service skills, ensuring all actions reflect program's service goals. Must be able to take initiative and ownership of concerns, following up appropriately. Ability to demonstrate commitment to team members and patients through flexibility and strong work ethic. Must demonstrate computer literacy, including speed and accuracy and the ability to learn and use new computerized systems. Must demonstrate excellent organizational skills, including ability to multi-task effectively, completing all tasks accurately and while maintaining customer service standards. Neat, professional appearance.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half people-focused, half performance-focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.