Teller Representative

Job Description

Job Description

Greylock Federal Credit Union

Position Title: Teller Representative

Department: West Street Branch

Work Arrangement: In-Office

Bilingual: Preferred not required

Bilingual employees are eligible to receive a stipend in addition to the posted pay range below after completing a proficiency test.

Sign on bonus : $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Teller Representative provides high-quality member service through efficient, accurate, and friendly teller transactions. Promotes credit union products and services, ensures compliance with operational policies, and maintains cash handling standards. Contributes to Greylock’s mission and IDEA principles by fostering inclusive and member-focused financial experiences.

Essential Functions & Responsibilities:

50%

Accurately processes member transactions (deposits, withdrawals, payments, check cashing, etc.) in accordance with credit union procedures and regulatory requirements, ensuring proper documentation and balances work and cash daily.

20%

Manages cash and coin inventory, requests and verifies currency, and follows all cash control policies to ensure accuracy and security.

15%

Maintains up-to-date knowledge of credit union procedures, services, and compliance updates specific to teller operations.

10%

Supports branch operations by providing exceptional service, collaborating with team members, and participating in business development initiatives to represent the credit union positively in the community.

5%

Actively promotes credit union products and services, cross-sells offerings, and refers members to appropriate departments for additional support, helping to broaden member relationships and deepen engagement.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

Performance Measurements:

1. Maintains a balanced cash drawer with minimal errors.
2. Consistently meets or exceeds member service expectations.
3. Actively refers products and services, meeting monthly referral goals.
4. Demonstrates adherence to operational and compliance standards.
5. Contributes to a positive and inclusive team environment.
6. Upholds Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.

Knowledge and Skills:

Experience: Six months of cash handling experience in a financial or customer service setting preferred.

Education: High school diploma or equivalent required.

Interpersonal Skills: Strong communication, problem-solving, and teamwork skills. Maintains a professional and positive attitude toward members and coworkers.

Technical/Other Skills: Proficient in Microsoft Office. Familiarity with office equipment, including adding machines, cash recyclers, and standard branch technology.

Ability to process high transaction volumes efficiently and accurately.

Key Competencies:

Member Service

Communication

Attention to Detail

Additional Competencies:

Collaboration

Decision Making

Sales & Influence

Physical Requirements:

Must be able to lift up to 25 pounds and stand for extended periods.

Work Environment:

Member-facing branch setting with frequent in-person interactions. Standard office environment with frequent travel for float positions. Mileage reimbursed when traveling between locations.

Salary Range:

The salary range for this role is $20.00 to $22.00. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.

This position is eligible for an $80.00 biweekly location stipend in addition to the listed wage.

Service and stability: With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.

Opportunities to grow: We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, values-driven, and makes a real impact in our community.

Benefits that work: Greylock offers competitive benefits and a range of opportunities to grow your career. Choose from two comprehensive medical plan options, along with FSA Medical/Dependent Care, HSA/HRA, dental, vision, and wellness benefits. Additionally, our generous benefits package includes 401k plans with employer match and employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. Greylock offers employer paid life insurance along with both short- and long-term disability. Per an individual’s need, additional life, accident, critical illness benefits, and pet insurance, may also be elected.

Review of applicant resumes will begin 14-21 days after the position was posted. From that point on various emails are sent via ADP email. It is important that you monitor emails and respond if needed promptly.