Technical support specialist

Hi,

Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges.

We currently looking for Technical support specialist our client location based on - Remote . Please see the job description below for your reference.

Job Title - Technical support specialist

Location - Remote

Responsibilities:

Respond to customers' request (in quick and efficient manner)

Service Desk management

Understand and analyze customers' problem, find appropriate and acceptable solutions

Help to solve most problems directly otherwise escalate the issues through our ticket system to

developers and next support level;

Check the status of the problem until it is solved;

Help develop and implement web based support initiatives including knowledge bases, technical

and modeling techniques and documentation;

Update the documentation;

Email, voice and conference communication with customers;

Ongoing tasks completion whilst meeting set deadlines

Requirements (Hard skills requirements):

Basic technical background (Basic IT education, courses will be a plus)

Familiarity with Active Directory, Exchange Server, SQL Server, Windows Server;

Experienced user in PC based computer systems

Understand and analyze requests, react quickly

Excellent English, both written and speaking skills are required

Service oriented with desire to help people

Push the matter through

Detail oriented, reliable, stress resistant

Responsible, initiative, multitasking is a must (ability to combine main functions and other ongoing

processes), self-organized, eager to learn

Able to plan your own time

Shift work (morning-day, day-evening, evening-night)

Excellent command of oral and written English;

Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues;

Understanding of standard support procedures for proper reporting, escalation and follow up is a

MUST;

Meet deadlines precisely

Desirable (Hard skills):

Experience with Active Directory, Exchange Server, SQL Server, Windows Server would be aplus

Experience with FreshDesk, Zendesk will be a plus

Experience on similar (IT support) position will be a plus

Personal skills (soft skills):

Detail and service oriented

Multitasking

Reliable

Communicative

Responsible

Initiative

Able to plan own time

Self-organized

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Thanks,

Divya S.

Sr. Technical Recruiter

Email: View email address on us.fitly.work

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.