Vice President, Operations

About Vantage Data CentersVantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.Site Operations DepartmentThe Site Operations Department is responsible for the overall health and wellbeing of all mechanical and electrical systems, building maintenance, customer service and performance of all data modules at each campus. The teams are staffed 24 x 7 on site with Critical Facilities Engineers (CFEs) on each shift. These teams are the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the general health of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track needed work, each campus Site Operations department manages all preventative and corrective maintenance on-site for our campuses located throughout North America. Our culture expects and rewards operations teams that engage directly with the customers and the facility infrastructure. These teams do most of the work themselves versus calling out constantly to vendors. As a result, we provide superior service that is faster and more cost effective. We prove that service through transparent reporting on all key performance metrics gives the customers the ability to focus on their operations without having to manage the performance of the facilities.Position OverviewThis role will be based on-site in New Albany, OH.We are seeking an experienced and dynamic Vice President of Site Operations to oversee the overall site operations at our North American campuses. This role requires a highly accountable, mission‑driven leader who thrives in complex, cross‑functional environments and takes personal ownership of operational excellence, customer trust, and team engagement.This critical leadership role will manage a team of directors and facility engineers, ensuring that our operations maintain a stellar reputation with customers and within the industry. The VP, Site Operations will be responsible for the workflow of all campus activities, ensuring exceptional service and 100% uptime across our portfolio. The successful candidate will drive continuous improvement by measuring metrics and KPIs consistently, sharing best-in-class processes across campuses, and developing additional standards for maintenance, budgeting, and scaling efforts. This role will also collaborate with Design, Engineering, and Construction teams to optimize construction costs while maintaining site availability and performance.Essential Job FunctionsLeadership ExpectationsDemonstrate extreme ownership for operational outcomes, proactively identifying risks, gaps, and opportunities without reliance on direction or escalation.Operate with a bias for action, balancing speed, rigor, and safety in decision‑making.Take personal accountability for results across the portfolio, regardless of functional ownership boundaries.Lead from the front during periods of disruption, change, or ambiguity, setting the tone for accountability, resilience, and professionalism.Operational Leadership:Oversee the management and administration of operations functions at all North American properties, ensuring safe and effective operation of machinery and building systems.Lead a team of site operations directors responsible for each campus, fostering a team-oriented environment through positive feedback and accountability.Performance and Reliability:Ensure availability and capacity targets are achieved and maintained for all data centers and technical infrastructure.Use performance data to evaluate and suggest cost-effective improvements to enhance service and operating efficiency.Hold’s teams accountable on preventive/corrective maintenance of facility equipment, critical and non-critical alike.Protect and improve the value of assets by ensuring that building machinery and systems meet or exceed expected life spans.Day to Day:Demonstrate the ability to understand the engineering design and operational aspects of the base building systems and can recognize system performance deficiencies and respond to operational and emergency situations.Organize administrative functions related to site operations, such as a work orders and maintenance activities, budgets, ordering supplies, etc.Responsible for ALL Key Performance indicators to executive team.Customer Satisfaction:Ensure customer satisfaction by quickly and efficiently resolving any service issues.Maintain elite customer service standards for all customers, ensuring compliance with all customer lease agreements.Standardization and Improvement:Drive the development and implementation of improved standards for maintenance, budgeting, and scaling efforts.Collaborate with peers and the COO to determine appropriate team performance goals and manage them to completion.Integration and Reporting:Manage all integration and acquisition activities for the American markets.Oversee all customer experience reporting, including monthly and quarterly performance meetings and fit-outs on live sites.Ensure all major projects are properly planned, executed, and closed out in accordance with industry best practices.Team Management:Build highly engaged, high‑performing site operations teams by maintaining a visible presence in the field and fostering a culture of trust, accountability, and continuous learning.Actively connect teams to the broader company mission, customer impact, and operational purpose of Vantage’s data center platforms.Champion talent development, succession planning, and leadership capability across site operations to support long‑term growth and scalability.Conduct performance reviews, seek input, and provide feedback and coaching to manage individuals and the team.Additional Duties:Handle additional duties as assigned by Management.Job RequirementsEducation:Bachelor’s degree in Engineering, Facilities Management, or related field; advanced degree preferred.Experience:Minimum of 10-15 years of progressive experience in site operations or facilities management, with at least 5 years in a senior leadership position.Proven experience in the data center industry or a related field.Skills:Strong knowledge of building systems and machinery, with the ability to recognize performance deficiencies and respond to operational and emergency situations.Demonstrated expertise in reliability engineering and project management.Excellent leadership, communication, and interpersonal skills.Strategic thinker with strong analytical and problem-solving abilities.Proficiency in operations management software and systems.Consistent track record of excellent internal and external customer service.Ability to communicate well in both oral and written reports.Proficiency in MS Office, Outlook, Word, Excel and building automation systems.Travel required is expected to be up to 50% but may increase over time as the business evolves.Physical Demands and Special RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.Additional DetailsThis position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.#LI-AHWe operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.Vantage Data Centers is an Equal Opportunity EmployerVantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers. #J-18808-Ljbffr