Technical Account Manager

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader , on a mission to govern the world’s intelligence . We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent , trusted by global leaders like Michelin, Roche, and Blue Yonder. The Mission : We are the first to bridge traditional API Management with the new frontier of AI Agent Security The Momentum : A high-growth Leader - combining market credibility with startup speed The DNA : We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure Don’t just watch the AI revolution. Build the infrastructure that controls and secures it. The Role We are currently recruiting for an experienced Technical Account Manager (TAM) to join our growing business in North America. In this role, you will help craft and execute technical strategies to drive customer adoption and usage of the Gravitee Platform across globally based enterprises. The Technical Account Manager serves as the technical champion for assigned customers. Your technical expertise and customer‑facing skills will enable you to effectively represent Gravitee within customer environments. The close relationships you build will allow you to understand your customers’ business, operational, and technical needs and challenges. This role offers the opportunity to proactively help enterprises accelerate their digital transformation initiatives. Occasional travel is required. You will report directly to the Senior Director of Solutions Architecture. What You\'ll be Doing At Gravitee, impact isn’t abstract, it’s visible. In this role, you will: Support customers during onboarding, including architecture design, product configuration, and use‑case implementation Effectively manage and track top‑tier customer projects, including issue resolution and escalation on behalf of Product and Services teams Maintain consistent communication with customers and serve as their trusted technical advisor and long‑term partner Establish and articulate business value, helping customers achieve defined goals and ROI from the Gravitee platform Help existing customers understand the Gravitee value proposition while identifying post‑sales challenges and turning them into growth opportunities Understand, document, and advocate for customer use cases, architectures, and technical roadmaps Champion customer needs internally, collaborating with Engineering and Product Management on feature requests and roadmap alignment Support other Gravitee teams through demonstrations, content creation, and marketing activities that drive platform adoption 5+ years of experience working with customers of varying sizes Experience in Professional Services functions within a fast‑paced software or SaaS environment A strong desire to solve complex technical problems with minimal day‑to‑day supervision Excellent communication skills, with the ability to clearly and concisely explain complex technical concepts Prior experience administering or interacting with Access Management platforms (API management experience is a strong plus) Willingness and ability to travel as required Desired Skills Experience with container technologies such as Docker and Kubernetes Software development experience in one or more programming languages (e.g., Java or Python) Experience working in a startup or scale‑up environment Who Thrives at Gravitee At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well. You’ll do well here if you: Care deeply about quality, clarity, and impact Are curious, adaptable, and excited by emerging technologies like AI Take ownership and follow through Value collaboration, openness, and continuous improvement Bonus points if you’ve worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most. Life at Gravitee At Gravitee, we invest in humans, not just roles . You’ll get: Salary: $160,000 - $190,000 base salary + 10% variable incentive. Competitive medical coverage Pension / 401k program options Stock options - you build it, you own it 25 days holiday + in-country national holidays 3 mental health days + wellness allowance Your birthday off Professional development budget to fuel your growth Hybrid work culture with hubs across regions Quarterly team events + annual offsite at an exciting location A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, we believe diverse perspectives make better products and stronger teams. At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. 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