Metal Fabrication Manufacturing Office Manager

Job Description Job Description Position Summary
The Office Manager oversees daily administrative operations of a metal fabrication shop, ensuring efficient coordination between office staff, production, customers, and vendors. This role supports business operations through scheduling, “customer service” and organizational leadership.

Key Responsibilities
Administrative & Office Operations
Manage daily office functions, including scheduling, documentation, and workflow coordination
Maintain organized records of projects, contracts, and compliance documents
Oversee office supplies, equipment procurement, and vendor relationships
Ensure proper filing systems (digital and paper) are maintained

Customer Service & Order Coordination
Serve as primary point of contact for customers, handling inquiries and job status updates
Process incoming orders, quotes, and work orders
Coordinate with production teams to track project timelines and delivery deadlines
Resolve customer issues professionally and promptly

Accounting & Financial Support
Invoice approval for purchases
Assist with timesheet verification

Production & Shop Coordination
Communicate job priorities between office and shop personnel
Assist with scheduling production runs and deliveries
Track materials, inventory levels, and purchase orders
Support compliance with safety and quality standards

Human Resources Support
Track employee attendance
Support hiring efforts by scheduling interviews and maintaining job postings

Compliance & Reporting
Ensure adherence to industry regulations and company policies
Prepare reports on operations, job progress, and financial metrics

Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s preferred)
3+ years of office management experience (manufacturing or construction environment preferred)
Strong understanding of administrative procedures
Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience with or job tracking systems is a plus
Proficient in E2 or/and SmartSheets is a plus

Skills & Competencies
Strong organizational and multitasking abilities
Excellent communication and customer service skills
Attention to detail and problem-solving mindset
Ability to prioritize in a fast-paced production environment
Basic understanding of metal fabrication processes (preferred but not required)

Work Environment
Office setting within a metal fabrication shop
Frequent interaction with shop floor personnel and exposure to industrial environment

Company Description Northbend Architectural Products is a manufacturing and installation company that specializes in aluminum curtainwall, storefronts, glass canopies, window framing etc in the commercial market. Company Description Northbend Architectural Products is a manufacturing and installation company that specializes in aluminum curtainwall, storefronts, glass canopies, window framing etc in the commercial market.