Collision Estimator

Job Overview The Estimator is responsible for creating accurate vehicle repair estimates, coordinating repair processes, and ensuring an exceptional customer experience. This role involves documenting all customer interactions, guiding customers through the repair process, and maintaining compliance with insurance and company procedures. Key Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service. Ensure compliance with all insurance client requirements, processes, and metrics. Ensure compliance with all WOW Operating Ways regarding customer drop‑offs, repair planning, communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily "production walks" with the management team, as required. Support all team members when required. Participate in monthly health & safety and staff meetings (if required). Attend training, information sessions, and workshops recommended by the store manager. Qualifications High School Diploma or equivalent. Minimum 1‑year experience in a similar role. Knowledge of repair and OE guidelines. Basic computer skills. Knowledge of DRP compliance. Willingness to complete I‑CAR training. Valid driver’s license. Benefits Annual paid time off (PTO) plans. Two weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week. Six paid holidays annually. Medical, prescription drug, dental, and vision insurance effective Day1. 401(k) retirement plan with company match. Employer‑paid short‑term disability and life insurance. Additional voluntary life insurance. Continuing education opportunities. Free prescription or non‑prescription safety glasses annually. Annual voluntary uniform stipend. Voluntary daily pay option available. EEO Statement The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. #J-18808-Ljbffr Gerber Payroll Services, Inc.