Receptionist

Job Description

Job Description

Be the welcoming face of recovery. Make a difference from the very first hello.

At The Recovery Village at Palmer Lake, we believe recovery begins with compassionate care, meaningful connections, and an environment where every individual feels respected and supported. As our Receptionist, you’ll play an important role in creating that experience by welcoming patients, families, visitors, and team members with professionalism, warmth, and empathy.

This is more than a front-desk position. You’ll help create a welcoming, organized, and supportive environment for individuals taking important steps toward recovery from substance use and co-occurring mental health conditions. Your attention to detail, communication skills, and commitment to confidentiality will help our multidisciplinary team focus on what matters most: providing patient-centered, evidence-based care.

If you enjoy helping others, thrive in a professional environment, and want your work to contribute to something meaningful, we invite you to be part of our mission.

What You’ll Do

• Welcome and greet patients, families, visitors, and employees in a friendly, professional, and compassionate manner.
• Manage incoming calls, monitor voicemail, direct calls appropriately, and relay accurate and timely messages to team members.
• Maintain visitor and employee sign-in/sign-out logs, distribute visitor badges, and ensure badges are returned.
• Help maintain a welcoming, professional, and organized reception area and waiting room.
• Monitor staff whereabouts and assist with communication and coordination throughout the facility.
• Maintain organized filing systems and help manage, track, and order office supplies for various departments.
• Provide administrative and project support to other departments as needed.
• Participate in staff meetings and contribute to a collaborative, team-oriented workplace.
• Protect confidential patient and family information and follow all applicable privacy requirements, company policies, and procedures.
• Perform additional duties as assigned to support the smooth operation of the facility.

About Our Organization

This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of The Recovery Village, Promises Behavioral Health, The Right Step, and The Ranch. Together, these established treatment brands share a commitment to expanding access to high-quality, evidence-based addiction and mental health care.

While you may work primarily with The Recovery Village at Palmer Lake, you’ll be part of a larger, growing organization dedicated to improving patient outcomes, supporting our employees, and strengthening the communities we serve.

Requirements

What You’ll Bring

Education: High school diploma or equivalent required. Candidates without a high school diploma or equivalent must have at least five years of experience in a similar role.

Experience: At least one year of experience in a professional office setting.

Communication: Strong verbal and written communication skills, active listening, and the ability to interact respectfully and professionally with diverse individuals.

Organization: Excellent attention to detail, coordination, recordkeeping, and time-management skills, with the ability to multitask in a busy environment.

Technology: Basic computer proficiency, including email, internet browsers, office equipment, and familiarity with electronic records or patient database systems.

Confidentiality: Ability to understand and follow patient privacy requirements, including applicable state and federal confidentiality laws.

Professionalism: Sound judgment, critical thinking, discretion, and the ability to maintain composure in challenging or stressful situations.

Teamwork: A collaborative, dependable approach and willingness to assist colleagues across departments.

Work Environment: Ability to perform essential front-desk duties involving sitting, standing, walking, reaching, and stooping, while working in a healthcare environment that may involve exposure to stressful situations and potential workplace hazards.

No professional license or certification is required.

Benefits

We Invest in You, Too.

At Advanced Recovery Systems, we recognize that caring for others starts with supporting the people who make our mission possible. Eligible full-time employees have access to a comprehensive benefits package designed to support their health, financial well-being, and quality of life.

• Medical Coverage: Multiple medical plan options to help you find coverage that fits your needs and budget.
• Dental and Vision Insurance: Voluntary coverage options to support your oral health and vision care.
• Company-Paid Life Insurance: Basic life and accidental death and dismemberment (AD&D) coverage at no cost to eligible full-time employees.
• Retirement Savings: A 401(k) plan with a company match of 50% of the first 4% of your eligible contributions, subject to plan terms and vesting requirements.
• Health Savings Account (HSA): Eligible employees enrolled in a qualifying high-deductible health plan can access an HSA with a company contribution match, subject to plan limits and eligibility requirements.
• Flexible Spending Accounts: Options to set aside pre-tax dollars for eligible healthcare and dependent care expenses.
• Employee Assistance Program (EAP): Confidential resources and support for personal, family, emotional, financial, and everyday life challenges at no cost to eligible full-time employees.
• Supplemental Benefits: Optional coverage options, including short- and long-term disability, accident, critical illness, hospital indemnity, and legal plans.
• Wellness Resources: Access to wellness initiatives and the opportunity for eligible employees enrolled in an ARS medical plan to earn a medical premium discount by meeting program requirements.
• Additional Support: Access to resources such as telemedicine, health advocacy services, and grief counseling to help support you and your eligible family members.

Benefits, eligibility, coverage, and employer contributions are subject to applicable plan documents and company policies.

Ready to Make a Meaningful Difference?

Your next opportunity could be more than a job — it could be a chance to help create a welcoming first experience for someone beginning their recovery journey. If you bring a positive attitude, a caring approach, and a passion for helping others, we encourage you to apply today and join The Recovery Village at Palmer Lake in making a difference, one interaction at a time.