Customer Service Representative

Senior Customer Service Representative

Essex Solutions, a division of Superior Essex, strives to push the boundaries of what is possible by creating magnet wire solutions that enable our customers' innovations and exceed expectations. We aim to provide the various markets with products and services needed to flourish, and in turn, help our partners thrive.

Essential Functions/Duties Include:

The Senior Customer Service Representative provides exceptional customer service and support to major OEM customers, resolving inquiries, issues, and complaints in a timely and professional manner.

• Serves as the primary point of contact for customers, responding to inquiries, resolving issues, and providing product information and support
• Manages customer accounts and orders, including processing orders, tracking shipments, and managing returns.
• Investigates and resolves customer complaints and escalations, ensuring customer satisfaction and retention
• Collaborates daily with cross-functional teams, including sales, logistics, manufacturing plants, warehouses, purchasing, credit, and management to address customer needs and issues.
• Has an understanding of manufacturing and engineering requirements (Will Train)

Knowledge/skills/abilities and other minimum qualifications:

• High School diploma or equivalent (GED) required.
• Bachelor of Science or Arts preferred.
• Minimum of two (2) years of related customer service experience required.
• Minimum of two (2) years of industrial experience preferred.
• Minimum (5) years of related experience

Additional Required Qualifications

• Excellent customer service skills
• Demonstrated organizational skills
• Professional communication skills
• Ability to service customer needs in a prompt and professional manner.
• High degree of accuracy
• Dependability
• Demonstrated ability to take an analytical approach to problem solving.
• High level of initiative
• Strong ability to multi-task
• Ability to work independently in a fast-paced, demanding environment
• Must have a desire to learn
• Technical skills are a plus