Site Supervisor

We invite you to join us in making a significant impact on the early detection of hearing loss in newborns by becoming a Newborn Hearing Screen Site Supervisor. Piedmont Atlanta The Site Supervisor is primarily responsible for the direct delivery of newborn hearing screening services and spends the required time actively performing and documenting hearing screenings. This role serves as the on‑site technical lead, ensuring high‑quality screening practices and supporting real‑time workflow needs. Administrative responsibilities are limited and focused on immediate, site‑level operational support. Screening Maintain accountability to ensure that all eligible babies are screened. Perform newborn hearing screenings in accordance with clinical protocols and hospital requirements, which may include weekends and holidays as needed. Meet screening expectations set by the Hearing Screen Manager. Inform Hearing Screen Managers immediately of any hospital issues or missed babies. Be the primary point of contact with parents and ensure scheduling of all follow‑up outpatient appointments. Staffing & Scheduling Create schedules to ensure adequate coverage to meet hospital obligations and program requirements, escalating staffing gaps or concerns to the Hearing Screen Manager. Review timecards and approve time‑off requests. Participate in Hearing Screen Technician interviews and hiring, as directed by the Hearing Screen Manager. Supervise Hearing Screen Technicians and conduct performance evaluations on all technicians annually. Training Train all new hires and provide ongoing training for current team members, monitoring KPIs and reviewing them with the team during monthly staff meetings. Complete company and hospital requirements, including orientation and compliance modules as needed. Provide real‑time technical guidance and support to screening staff, identifying and escalating concerns or deviations in protocol. Contract & Employee Relations Ensure consistent regular onsite visits and meet with hospital leadership, presenting reports. Address team member and hospital concerns to ensure everyone meets performance expectations. Maintain screener TB/CPR/training requirements while being credentialled at a minimum of all locations supervised. Comply with all company and facility policies and procedures including appropriate PPE, required vaccinations, and other safety/security protocols, company and hospital orientations, and annual compliance modules. Reporting & Data Management Supervise daily state reporting for all team members and, where designated, complete and present all state and hospital reporting per state guidelines. Monitor and review medical sponsor reports and ensure timely submission by physician sponsor to adhere to Medical Sponsor Policy. Review and reconcile birth statistics monthly, utilizing resources to resolve any questions or concerns prior to deadlines. Monitor Power BI reports for site and Hearing Screen Technician efficiencies and address as needed. Supplies & Equipment Monitor equipment checklist weekly and ensure no parts are swapped out without contacting NATUS. Other Duties Perform other duties as assigned. Qualifications Experience Industry: Entry Level Healthcare Minimum Qualification/Education Level High school diploma or general education degree (GED). Current CPR certification or must obtain upon offer. Experience Minimum two (2) years of experience as a manager or combination of training and experience. Prior experience with newborns and/or in a healthcare setting. One to two years managing multiple sites (preferred). Skills/Abilities Excellent written and oral communication skills. Excellent customer service skills. Ability to manage high stress in a fast‑paced environment. Computer proficiency and ability to perform accurate data entry. Flexibility to work on weekends and national holidays required. Ability to lift, carry, push/pull up to 50 lbs. Benefits & Compensation We offer comprehensive benefits designed to support your health and overall well‑being, including medical, dental, vision, life, disability, healthcare FSA, dependent care FSA and HSAs, a 401(k) plan, and an Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may select voluntary plans and pay for these benefits through convenient payroll deductions. Equal Opportunity Employer Pediatrix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr