IT Support Technician I

Important : This role will be onsite out of our downtown Phoenix NOC on a full-time basis (3-4 days per week). 

About the Role:

We are seeking a IT Support Technician to join our team. The IT Support Technician will play a crucial role in monitoring, analyzing, and maintaining the performance and efficiency of our operational systems. This individual will work closely with various departments to ensure seamless operations, identify potential issues, and implement solutions to optimize performance. 

What You’ll Do:

• Monitor operational systems, networks, and applications to ensure optimal availability, performance, and security 

• Respond promptly to alerts, incidents, and service requests, following established procedures and protocols 

• Assess, contain, and escalate environmental emergencies involving fire suppression, power systems, AC units, and UPS battery backups 

• Collaborate with cross-functional teams to troubleshoot and resolve technical issues affecting operations 

• Document incidents, actions taken, and resolutions to maintain accurate records for analysis and future reference 

• Contribute to the development and implementation of proactive measures to prevent system failures and enhance reliability 

• Receive, stage, and assist in the installation of network, compute, and storage equipment 

• Stay current with industry trends, best practices, and emerging technologies related to operational management 

• Analyze operational data and metrics to identify trends, patterns, and potential risks to efficiency 

To join our band, you’ll need the following:

• Ability to work a 12-hour shift from 5:30 AM to 5:30 PM, including weekends and holidays 

• Proven experience in a similar role, preferably in a fast-paced or high-availability environment 

• Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve technical issues 

• Excellent communication skills and the ability to collaborate effectively with diverse teams 

• Experience with ITSM and monitoring platforms such as ServiceNow, Datadog, or SolarWinds 

• Familiarity with the ITIL framework and hands-on experience with incident management processes 

• Relevant certifications such as CompTIA A+, Security+, or ITIL Foundation are a plus 

• Ability to sit for extended periods of time 

• Ability to lift up to 75 lbs. 

Disclaimer :

While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve.

Pay Rate: $24 - $26/hr. dependent on background and experience. This is a salary non-exempt role. 

Why Guitar Center Company? Here’s just some of the rewards:

For our employees who are musicians, we offer the unique opportunity of gig leave: take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state-specific laws. Pay ranges may be different in other locations.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to View email address on click.appcast.io.