Client Service Assistant - High-End Retail, Costa Mesa (92804)

We are seeking polished, service-oriented Boutique Assistants to join an iconic luxury brand and help create an exceptional client experience within a sophisticated boutique environment.

This is an exciting opportunity for someone who enjoys working in a high-touch, fast-paced setting and takes pride in delivering personalized, elevated service. The Boutique Assistant will work closely with the boutique team to ensure every client receives a seamless and memorable experience from the moment they arrive.

Duration: November 2026 Through February 2027

Schedule: 35 hours a week

Pay: $24/hr. based on experience

Several Costa Mesa Openings!

Candidates must be available to work nights and weekends. Retail hours may vary based on boutique operating hours and business needs.

The ideal candidate is warm, professional, detail-oriented, and genuinely passionate about hospitality and luxury service.

What You'll Do

· Create a warm, welcoming, and polished environment for every client.

· Support the boutique team with appointment preparation, client entertainment, product presentation, gift wrapping, and food and beverage service.

· Assist with preparing the boutique for client appointments and creating an elevated experience.

· Help manage boutique traffic, appointments, and client flow.

· Assist with client service requests, including watch sizing, strap changes, complimentary cleaning, engraving, embossing, and other personalization services.

· Assist clients with personalized requests such as restaurant reservations, directions, entertainment recommendations, floral orders, and other concierge-style services.

· Support incoming phone calls, messages, and appointment-setting inquiries.

· Maintain the organization and presentation of client-facing areas, wrap rooms, and hospitality spaces.

· Replenish supplies and maintain organized sales and hospitality areas.

· Assist with boutique opening and closing procedures.

· Partner with the operations team to maintain supplies and non-sellable inventory.

· Support special projects and other boutique needs as assigned.

· Follow all security, operational, and service standards.

· Work collaboratively with sales associates, management, and operations to create a seamless client experience.

What We're Looking For

· Previous experience in luxury retail, hospitality, upscale restaurants, hotels, customer service, or another high-touch service environment is preferred.

· A polished, approachable, and professional presence.

· Exceptional interpersonal and communication skills.

· Strong attention to detail and organizational skills.

· Ability to multitask and remain composed in a fast-paced environment.

· Strong computer and technology skills.

· Microsoft Office experience required; SAP experience is a plus.

· Additional language skills are a plus.

· A collaborative, positive, and "can-do" attitude.

· Genuine interest in luxury, fashion, jewelry, watches, hospitality, or exceptional client service.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.