Design Coordinator
Crate&Barrel
The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.
A day in the life as a Design Coordinator...
Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects
Own the organization and replenishment of sales aids.
Conduct post-purchase customer outreach
Support Designers and Leaders by managing pipeline activities and in-store events
Assist customers on the floor and pass them off to Designers as appropriate
Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog
Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends
Act as the point person and maintain partnerships with CDST and B2B departments
Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services
Assist Designers with in-home and in-store consultations
Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
Support store training and education on design services to drive a clear understanding of design services and offerings
Support large-scale projects as assigned.
What you'll bring to the table...
Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles
Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs
Ability to stay up to date on market trends
Ability to be an agent of change and shift quickly as our business evolves
Proven track record of building long-lasting relationships with customers
Interpersonal skills; team player
Strong organizational skills
What you'll bring to the table...
1+ years of relevant experience in Retail or Customer Service
Experience organizing events
Proficient in Google platforms, virtual communication, and appointment management systems
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