Regional Technician Trainer - NORTHEAST/TriState Area

Job Objective: Responsible for onboarding new technicians, delivering localized training for technicians at all competency levels, and assessing skill level for new and existing technicians. This position provides ongoing technician mentorship, assists with site walks and job audits, reinforces safety standards, and fosters best practice sharing to technicians within the region.

Essential Duties and Responsibilities: In addition to the essential job functions describedbelow, all associates will perform duties as requestedby management.

New Hire Onboarding

• Partner with branch managers and field service managers to onboard technician new hires, inclusive of safety, technical and customer service training.
• Ensure new hire technicians receive and are properly set up with a company vehicle, computer equipment, mobile phone, company credit card, required PPE and safety equipment, and uniforms and company issued tools.
• Review company policies, procedures, and expectations with new hires.
• Ensure all onboarding documentation is completed accurately and on time.
• Assist with onboarding of technicians for new acquisitions as needed.
• Standardize onboarding processes and timelines across all branches within the region to ensure consistent, efficient ramp-up for new technicians.

Technical Training & Development

• Deliver GenServe University classroom training programs for technicians within the region.
• Conduct ride-along and field training sessions with new and existing technicians.
• Provide instruction on generator maintenance, troubleshooting, diagnostics, repairs, and best practices.
• Evaluate technician competency and identify areas requiring additional training.
• Standardize classroom and field training curriculum across the region to ensure consistent delivery and outcomes across all branches.
• Develop accelerated training pathways to bring new technicians up to speed more quickly, reducing time-to-competency.
• Assist in developing additional standardized training materials and technical procedures, both digital content and classroom programs
• Support career development and technical skills progression of technicians through ongoing coaching and mentorship.
• Maintain a technician skills matrix to identify competency levels, certifications, and training gaps for all technicians within the region.
• Perform skills assessment for current technicians within the region to determine eligibility for advancement into a higher technician classification
• Assist with training of technicians for new acquisitions as needed.
• Conduct field quality audits and post-repair reviews to ensure repairs meet company quality standards.
• Identify recurring technical issues and recommend training initiatives to reduce repeat repairs, callbacks, and warranty claims.

Safety & Compliance

• Reinforce company safety policies and procedures.
• Ensure all technicians are properly equipped with required PPE and safety equipment.
• Conduct safety audits and field observations.
• Collaborate with Corporate EH&S Team and provide training on OSHA requirements, safe work practices, and company safety standards as requested.
• Assist management in safety incident investigations and corrective action implementation as needed

Field Support

• Perform PM and repair work alongside technicians in the field to provide real-time coaching and technical support.
• Assist with complex troubleshooting and repairs when necessary.
• Serve as a technical resource for Field Service Managers, Dispatch, and Operations personnel.
• Help maintain consistency in service quality and workmanship across all technicians.
• Model professional customer communication and reinforce customer service expectations during field coaching.

Performance & Reporting

• Track onboarding progress and technician training completion.
• Monitor and report on time-to-competency metrics for new technician hires, identifying opportunities to accelerate ramp-up.
• Provide feedback to management regarding technician performance, skill development, and training needs.
• Recommend improvements to onboarding, training programs, and operational processes.

Maintain training records and certification documentation.

Success Measures:

• Timely & successful onboarding of all new technicians.
• Improved onboarding efficiency for low-level new hires and effectiveness for all technician hires
• Reduction in onboarding and training deficiencies.
• Improved technician productivity and competency.
• Increased safety compliance and reduced incidents.
• Consistent service quality across all branches and technicians.
• Reduced average time-to-competency for new technician hires.
• Consistent training curriculum and delivery standards maintained across all branches within the region.
• Reduction in repeat repairs and callbacks
• Technician retention and development

Other:

• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures
• Work overtime as needed
• Ability to travel within the assigned region as required to support field training and onboarding

Experience, Skills and Abilities:

• Prior experience as a high-level service technician, preferably with generators or related mechanical/electrical equipment
• Experience training, mentoring, or coaching technicians in a field service environment
• Experience managing or coordinating training and onboarding programs across multiple branch locations preferred.
• Strong knowledge of generator maintenance, troubleshooting, diagnostics, and repair procedures
• Working knowledge of OSHA requirements and safe work practices
• Ability to evaluate technician competency and identify training needs
• Ability to develop and deliver training materials and programs in both classroom and field settings
• Strong interpersonal and communication skills, both oral and written
• Organizational skills and ability to maintain accurate training records and documentation
• General computer skills (Microsoft products, training/LMS software)
• Ability to travel extensively across the assigned region

Physical Requirements: The physicaldemands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.

• Vision: minimum visionrequired to preventinjury from oneselfand others
• Hearing: perceiving the nature of sounds with or without correction
• Talking: expressing or exchanging ideas by means ofthe spoken word
• Lifting small objects constantly; 20-pound objects frequently and 20-50 pound objects occasionally
• Climbing ladders, stairsand ramps
• Walking: move about inside the office and/orbranch facilities as well as airport/travel needs
• Capable of traveling as required

Attendance Requirements: Attendance on a regular,consistent basis is mandatory, includingarriving at the time as scheduled