Support Specialist

Job Description Core responsibilities of the position include, but are not limited to, the following: Competencies: • Action Oriented • Approachability • Customer Focus • Communicative • Strong Listening Skills • Patience • Peer Relationships • Technical Oriented and Adaptability • Time Management Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft • Technical phone support to customers. • Learning, understanding, implementing and training on FA2 and Prosoft. • Identification and communication of additional revenue streams/opportunities. • Providing regular and timely status reports and progress of assigned work to the Manager of Support Services. • 2 + years' experience in technical environment and/or customer service fields desired. • Excellent interpersonal, written, and oral communication skills. • Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems. • Strong work ethic and self-starter, ability to work independently and as a team player. • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment. • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone. • Payroll and AP knowledge preferred. • Accounting knowledge will set a candidate apart. • Strong analytical and problem-solving skills Salary range: $65,000 - $75,000 USD per year. At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at View email address on click.appcast.io. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.