Software QA Technical Lead

The application window is expected to close on: October 17, 2025 Software QA Tech Lead (1445332) Meet the Team Commerce Engineering supports end-to-end commerce for Cisco, from high volume transactional websites and APIs connecting our partners, sellers and suppliers, to core financials, seller compensation, and partner incentive platforms. Commerce Engineering is at the heart of Cisco's experience transformation for partners and the move to a recurring revenue business model. When you work with us, you'll be part of a highly committed, energetic and hardworking team who's equally passionate about delivering business outcomes and the craft of software and data engineering. The Engineering Productivity team within Commerce Engineering is tasked with creating an environment where Cisco IT engineers can deliver the best work of their lives. We achieve this by focusing on the end-to-end engineering lifecycle of Build, Test, Release, Operate & Measure. We have a range of tools, techniques, platforms and frameworks that we use to remove friction and accelerate the Build → Test → Release → Operate → Measure cycle. Your Impact We are seeking a driven and bold professional with advanced SQL skills to join our dynamic team. In this role, you will have the opportunity to take full ownership of complex, data-driven projects, working both autonomously and collaboratively to deliver impactful results. You are confident in tackling challenging assignments, demonstrating initiative and the ability to take charge of projects from inception to completion. Your expertise in root cause analysis enables you to unravel intricate data-related issues, often leading your team through problems that require exceptional analytical acumen. As a technical lead, you have a proven track record of building and overseeing test automation projects from the ground up, leveraging frameworks such as Selenium and Cypress. You thrive when facing complex environmental challenges, using your deep knowledge of debugging tools and platforms like Splunk, New Relic, and Thousand Eyes to guide your team toward efficient, effective solutions. You excel at interacting with others, consistently demonstrating excellent communication and interpersonal skills. Your meticulous attention to detail and passion for enhancing the user experience make you a valued member of any cross-functional team. You will play an active role in the design and implementation of QA strategies and methods, ensuring process oversight and continuous improvement. Key Responsibilities Work autonomously and as part of a team to solve complex data challenges using advanced SQL skills. Lead and oversee the development of test automation frameworks (Selenium, Cypress) and mentor team members. Take initiative in conducting in-depth root cause analysis and driving projects to completion. Collaborate confidently across functions, sharing ideas and solutions while fostering a supportive environment. Utilize debugging platforms (Splunk, New Relic, Thousand Eyes) to resolve issues and enhance processes. Demonstrate strong communication and interpersonal skills while building relationships across teams. Participate actively in the design, implementation, and continuous improvement of QA strategies and processes. Ideal Candidate Ambitious, self‑motivated, and able to take charge in fast‑paced environments. Confident in addressing new challenges and advocating for best practices. Effective both independently and when collaborating within diverse teams. Strong process oversight abilities with a passion for delivering quality and innovation. Minimum Qualifications: 12+ years of experience in working on database design and front end interactions with data retrieval 12+ years of experience working as a back end database engineer Deep knowledge and proven ability to work with Atlassian suite of products to manage the output of multiple development teams (Jira, confluence, Compass) 4+ years working with Linux‑based platforms or applications. Preferred Qualifications: Ability to lead a team(s) and drive results that align with Organization Key Requirements Self‑motivated and able to set goals for self and delegate to team when applicable Demonstrated ability to lead large scale projects with enterprise level impacts Ability to act independently to determine methods and procedures on special assignments #WeAreCisco At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full‑time salaries in U.S. and/or Canada locations, not including equity or benefits. For non‑sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long‑term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non‑exempt employees), plus a day off for their birthday. Non‑Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance‑based incentive pay on top of their base salary, which is split between quota and non‑quota components. For quota‑based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non‑quota‑based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. #J-18808-Ljbffr