Access Control and CCTV Technician

Field Service Technician Level II Overview

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Grand Rapids, Michigan area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

Field Service Technician Level II Responsibilities

Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service

Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments

Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results

Assume leadership responsibilities by delegating tasks within the team's capabilities, fostering a collaborative environment that encourages growth and productivity

When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement

Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution

Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects

Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team

Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards

Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions

Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Field Service Technician Level II Qualifications

Minimum 2 years with a previous construction trade

Advance knowledge of electricity (high and/or low voltage)

Hands-on/field experience from previous work experience

Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)

Ability to identify and use common low voltage cabling

Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing

Ability to read architectural drawings

Team management/supervisor experience

Previous experience completing projects within scope

Previous experience with service ticketing processes

Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems

Excellent communication skills

Must have valid US Driver's license

About K Group Companies

K Group Companies is a locally owned technology services provider headquartered in Grand Rapids, Michigan, with a proud history dating back to 1980. While rooted in West Michigan, we support customers across the United States by delivering innovative, high-quality technology solutions across managed IT, physical security, and integrated services.

As a third-generation, family-owned business, we've built our reputation on long-term relationships, trusted expertise, and a commitment to doing things the right wayfor our customers and for each other.

We believe great work happens when people feel connected to their purpose, their team, and their growth.

Why K Group Companies?

At K Group Companies, culture is built on long-standing relationships, both with our customers and with each other. Our team is made up of people who take pride in solving problems, supporting one another, and delivering work that reflects the standards we've built our reputation on. Whether it's designing secure environments for customers, supporting critical IT infrastructure, or collaborating across teams, we operate as one organization working toward shared success.

We also believe work should be fulfilling and enjoyable. From friendly gaming competitions in our Team Zone arcade to grabbing lunch together in the community, we value connection and teamwork just as much as technical excellence.

What You Can Expect Here

A family-owned company with deep roots in West Michigan

A trusted advisor culture built over 40+ years of relationships

The opportunity to work across diverse, real-world technology environments

A team-oriented culture grounded in accountability, collaboration, and pride in workmanship

A workplace where people genuinely know and support each other

We believe we are better together, and that belief shows up in everything we do.

Compensation & Benefits

At K Group Companies, we invest in our people because we believe great work starts with feeling supported and secure.

We offer a comprehensive benefits package designed to support you both professionally and personally:

Competitive base salary based on experience

Performance-based bonus and commission opportunities

Generous Paid Time Off (PTO)

Volunteer Paid Time Off (VTO) to give back to your community

100% employer-paid medical, dental, vision, and disability coverage for employees and their families

401(k) with Safe Harbor contributions from the company annually

Profit sharing opportunities tied to company success