Customer Success Specialist

CatchAll Environmental is a growing stormwater management company headquartered in Tacoma, WA. We are seeking a team-oriented candidate who is searching for a long-term career in the environmental services field.

What we do:
We service and maintain stormwater systems to ensure they meet environmental regulatory requirements and function effectively.

Why we do what we do:
When a stormwater system is not maintained, it exposes the owner to drainage failure and hefty fines for harming the environment.

CatchAll Environmental provides an affordable, comprehensive stormwater maintenance program that puts compliance on autopilot and makes every property owner an environmental hero!

CatchAll Environmental exists so that thousands of property owners will be empowered to improve the environment while avoiding costly regulatory fines. By providing a comprehensive stormwater management solution, property owners will no longer need to worry about regulatory liabilities or drainage problems.

Our ideal candidate:
We are looking for a Customer Success Specialist to serve as the primary point of contact for properties enrolled in a CatchAll maintenance agreement. The objective of this role is to retain and grow our existing client base by delivering a consistently excellent client experience. Success in this role is measured by client retention and client satisfaction.

The ideal candidate is curious, highly organized, communicates clearly, and takes ownership of their work. Prior stormwater experience is not required. We provide comprehensive training to ensure you succeed in the role.

This is primarily an office-based role. In-person attendance is required during onboarding with the opportunity to move to a hybrid schedule once you are fully ramped up.

Responsibilities

• Be the go-to contact for our maintenance clients and build long-term relationships
• Educate our clients about their stormwater systems and our innovative approach to managing them.
• Keep clients informed about their upcoming service dates
• Review completed work and share the findings with clients
• Recommend next steps to keep each client's stormwater system working and compliant
• Partner with our Account Management team on larger projects for your clients
• Keep client records up to date in HubSpot and our service portal
• Take on more as you grow, such as tradeshows, process improvements, and new client development

Qualifications

• Experience in customer service, account management, sales, property management, or a related field
• Experience with a CRM system, ideally HubSpot
• Experience with Microsoft Office Suite
• Strong written and verbal communication skills
• A track record of success in previous roles
• Bachelor's degree preferred but not required

Benefits

• Health insurance (medical, dental, vision, life), with 75% of the employee premium paid by CatchAll
• Paid time off (2 weeks in your first year, 3 weeks after that)
• 401(k) with 4% employer matching
• Quarterly company events, including a holiday party
• Paid training and room to grow with the company

We use E-Verify to confirm the identity and employment eligibility of all new hires.

Employment is contingent upon the successful completion of a background check conducted in accordance with applicable state and federal law.