Security Service Technician

Required Skills & Experience- 2-year degree or equivalent hands-on field experience with a minimum of 4 years of experienceExperience servicing and troubleshooting card access, CCTV, and burglar alarm systems -Strong knowledge of test equipment (multi-meter, digital analyzer, commissioning tools)Ability to read and interpret blueprints, schematics, and technical manualsValid driver's license with acceptable driving recordWillingness to work flexible hours, including on-call supportMust maintain any required state/local fire or security licenses (For Ohio)Knowledge of applicable NFPA standardsReliable personal transportationNice to Have Skills & Experience- Fire alarm system experiencePrior experience with electronic fire alarm systemsPrevious customer-facing field service experienceExperience working in commercial or industrial environmentsJob DescriptionInsight Global is seeking a Fire/Security Technician (Licensed) for a leading building systems and security solutions provider. This technician will support commercial customer sites by servicing, troubleshooting, and installing advanced security and fire alarm systems, including card access, CCTV, and burglar alarms. The ideal candidate is hands-on, customer-focused, and comfortable working in dynamic field environments while maintaining high safety and service standards. The role will need a candidate who is able to hit the ground running. Joining a split between senior technicians and green technicians!Day to Day:Diagnose, service, and repair card access, CCTV, burglar alarm, and fire alarm systemsPerform on-site troubleshooting using prescribed procedures and technical documentationInstall and program security systems at customer locationsRead and interpret blueprints, submittals, and system schematicsCommunicate clearly with customers and internal teams to ensure satisfactionComplete service acknowledgements and documentation via mobile devicesObtain customer sign-off upon completion of service callsMaintain truck inventory and tools for timely service responseParticipate in on-call rotation for emergency service needsFollow all safety guidelines and company procedures