Customer Success Specialist - Pneu-Dart CCP TEAM

Job Description

Job Description

Join a Team That Puts People First

At Pneu-Dart, we believe exceptional customer service begins with exceptional people. If you enjoy helping customers, staying organized, and representing a company you can be proud of, we'd love to meet you.

Why Pneu-Dart?
⭐ Monday–Friday Schedule – Enjoy your evenings and weekends with a dependable work schedule that supports a healthy work-life balance.
⭐ People-Focused Culture – Join a collaborative, family-oriented team where employees are respected, supported, and encouraged to grow.
⭐ A Workplace You'll Enjoy – Work in a clean, bright, safe, and welcoming environment with weekly Team Appreciation Lunches every Friday.

About the Position
Pneu-Dart is the world's leading manufacturer of Remote Delivery Systems serving veterinarians, livestock producers, wildlife professionals, zoos, and conservation organizations in more than 100 countries.

We're looking for a Customer Care Provider who is passionate about delivering outstanding customer service and creating positive experiences with every interaction. In this role, you'll become a trusted resource for our customers by providing professional, timely, and organized support while serving as an ambassador for the Pneu-Dart brand.

Success in this position requires excellent communication, strong organizational and planning skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. You'll also have the opportunity to represent Pneu-Dart at select trade shows, conferences, and corporate events throughout the year, helping strengthen relationships with customers and industry partners.

Responsibilities:

Aligned with the PDI Core Values, our Customer Care Providers (CCPs) deliver exceptional, organized, and prompt care to our valued customers. Embracing teamwork, we take pride in:

• Managing front-line telephone queues, offering firsthand expertise on products, services, and ongoing campaigns.
• Maintaining and overseeing client accounts within the Order Management System (OMS).
• Ensuring accurate data entry, meticulous attention to detail, and clear documentation.
• Addressing clients’ needs and concerns comprehensively, striving for one-call resolutions whenever feasible.
• Providing timely responses to all email inquiries, aiming for a 24-hour turnaround.
• Processing online orders, proactively engaging with clients to provide valuable insights and product education.
• Adhering to all procedures and guidelines, ensuring compliance in every transaction.
• Handling daily closings, monthly statements, and other tasks as required.
• Assisting with various customer needs as they arise.
• Traveling periodically throughout the year to corporate events, trade shows, and industry functions, representing Pneu-Dart in a professional, organized, and customer-focused manner

Knowledge, Skills & Abilities

• Proficient in Enhanced Call Control, balancing efficiency with the acquisition of necessary customer information.
• Possesses a customer-focused mindset with strong interpersonal skills and the ability to gauge customer sentiment.
• Works effectively in diverse team settings, fostering collaboration.
• Demonstrates clear written and verbal communication skills, along with active listening abilities.
• Familiarity with basic accounting procedures.
• Efficient in time management, adaptable to fluctuating business demands.
• Exhibits an outgoing personality while maintaining composure in high-pressure situations.
• Proficiency in Office Suite programs, including word processing, spreadsheets, and calendar management.
• Flexible and capable of adjusting daily schedules to meet customer and business needs.

Education & Experience

• High School Diploma/GED or equivalent required.
• Associates degree in business administration or equivalent experience preferred.
• Ideally possesses 2-4 years of experience in customer service, call center operations, or a related field.

Mental and Physical Requirements

• Capable of fulfilling the responsibilities of the role, with or without reasonable accommodation.

Pneu-Dart, Inc is equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.