Director of Operations (Bilingual Outpatient Medical Surgery)

Job Description

Job Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag.

With an elite team of plastic surgeons across the U.S. and a family of over 150,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

We are seeking an experienced and dynamic Director of Operations to lead and enhance the operational capabilities of our organization. This role is critical to ensuring efficient, effective, and scalable operations across all our facilities. The Senior Director of Operations will oversee multiple departments, develop strategic plans, and drive operational excellence.

Duties & Responsibilities:

• Provides leadership and direction to the Directors of Clinic Operations, fostering a culture of high performance and continuous improvement.
• Oversees day-to-day operations, ensuring processes are streamlined and aligned with organizational goals
• Champions and drives follow through of standard operating procedures and adherence to policies as defined by Mia Aesthetics
• Ensures all clinics remain compliant in accordance with Quad ASF regulations
• Travels and performs onsite visits to assigned clinics for purpose of evaluation, training, and support
• Promptly addresses and problem solves for escalations at the clinic level
• Performs ongoing evaluation of the clinic team’s performance and drives change as needed to drive excellence in patient care
• Coaches Directors of Clinic Operations in addressing underperforming team members and/or unique employee matters mentoring and developing clinic leaders, ensuring robust succession planning
• Fosters strong working relationships built on ongoing communication and trust across all clinic locations
• Manages for employee retention to keep team members motivated and engaged in their role and committed to contributing to Mia Aesthetics for the long-term
• Develops and implements operational strategies to support the organization’s objectives and growth plans
• Identifies and implements process improvements to enhance efficiency, quality, and cost-effectiveness
• Collaborates with senior leadership to set performance goals and KPIs
• Drive the adoption of new technologies and innovative practices to enhance operational efficiency.
• Stay abreast of industry trends and emerging technologies to keep the organization competitive
• Establish and manage inventory control systems to ensure optimal stock levels and minimize excess or shortages
• Conduct regular inventory audits and cycle counts to maintain data integrity
• Develop a strategic procurement plan to source high-quality materials and services at competitive prices
• Negotiate contracts and terms with suppliers to ensure favorable conditions
• Utilize data analytics to monitor supply chain performance and identify areas for improvement
• Prepare and present reports on supply chain metrics, inventory levels, and cost analysis to senior management
• Leads initiatives to optimize resource allocation and manages budgets effectively
• Implements and monitors quality assurance processes to ensure high standards of service delivery
• Builds and maintains strong relationships with internal and external stakeholders, including clients, vendors, and regulatory bodies

Supervisory Responsibilities:

• Hires, trains, develops, and leads Directors of Operations as they support their surgical clinic
• Provides leadership with respect to removing barriers and identifying solutions to help enable the Directors of Operation
• Drives succession planning to include developing Clinical Administrators for future growth opportunities
• Role models and champions Mia Aesthetics’ Core Values

Required Skills/Abilities:

• Strong change management skills
• Ability to drive employee engagement and employee retention
• Excellent verbal and written communication skills in training, coaching and performance management
• Strong business acumen with the know-how on driving operational excellence and excellent customer service
• Excellent team player with thought leadership skills
• Strong strategic planning and execution capabilities
• Excellent leadership, communication, and interpersonal skills
• Ability to drive change and improve processes
• Proficient in using operational and project management software

Education and Experience:

• Bachelor’s degree in business and/or healthcare related preferred
• 3+ years’ experience in leadership role
• Experience in a healthcare environment including clinic operations in a medium size medical facility
• BLS Certification preferred
• HIPAA & OSHA Compliance Certification preferred
• Bilingual in English and Spanish

Physical Requirements:

• Must be able to lift up to 10-20 pounds at times

Travel Requirements:

• At least 75% local and out of state travel required