Director of Residential Services

Job Description

Job Description

Job Overview

Blissful Living Home Care LLC is seeking an experienced, organized, and compassionate Program Director / Director of Residential Services to lead residential and community-based services for individuals with developmental disabilities.

Working directly with the management team, you will oversee program operations, supervise staff, maintain service quality, and support compliance with Ohio Department of Developmental Disabilities (DODD) requirements. The ideal candidate brings strong leadership skills and a commitment to individual rights, safety, dignity, and person-centered care.

Key Responsibilities

• Oversee daily operations across assigned residential homes and community-based programs.
• Supervise, coach, and evaluate Direct Support Professionals (DSPs), supervisors, and other assigned staff.
• Coordinate staffing and schedules to maintain appropriate coverage and continuity of care.
• Ensure services are delivered in accordance with each individual’s Individual Service Plan (ISP).
• Monitor service documentation, staff training, and compliance with DODD requirements and company policies.
• Conduct regular site visits to assess service quality, home conditions, and individual safety.
• Coordinate timely incident reporting, follow-up, and corrective actions.
• Maintain professional communication with individuals served, families, guardians, county board representatives, and service teams.
• Collaborate with management to resolve operational concerns, improve programs, and strengthen staff accountability.
• Assist with hiring, onboarding, performance management, and staff development.
• Respond to urgent staffing and program concerns and participate in on-call coverage as assigned.

Required Qualifications

• Bachelor’s degree from an accredited institution.
• More than five years of experience in developmental disabilities services, including experience as a DSP supervisor or in a comparable leadership role.
• At least two years of supervisory or management experience within developmental disabilities services.
• Strong knowledge of Ohio DODD requirements, residential service operations, individual rights, ISP implementation, and documentation standards.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and staff leadership skills.
• Ability to collaborate effectively with management and exercise sound professional judgment.
• Ability to successfully complete required criminal background checks and meet applicable DODD employment eligibility requirements.
• Valid driver’s license, reliable transportation, and ability to travel to assigned service locations.

Compensation and Benefits

• Competitive Salary
• Paid time off.
• Direct collaboration with the management team.
• Opportunity to shape program operations and make a meaningful difference in the lives of individuals with developmental disabilities.