Service Technician - Suppression - In-House

Service Technician

Established in 2001, MES is the nation's largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.

MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.

The Service Technician is responsible for inspecting, testing, and maintaining portable fire extinguishers.

Work Location: 172 Cross Rd, Waterford, CT 06385

Roles and Responsibilities

• Customer Service: Wait on any incoming portable fire extinguisher customers.
• Inspection and Testing: Conduct routine inspections and tests of portable fire extinguishers to ensure proper functioning. Identify and rectify any issues or malfunctions promptly.
• Troubleshooting: Diagnose and troubleshoot problems in all portable fire extinguishers brought into the shop.
• Compliance: Ensure all portable fire extinguishers comply with relevant fire codes, regulations, and safety standards.
• Documentation: Maintain accurate records of inspections, tests, and repairs. Generate reports as needed for clients, authorities, or internal use.
• Customer Communication: Communicate effectively with clients to explain the status of their portable fire extinguishers, address concerns, and provide recommendations for improvements.

Requirements

• High school diploma or equivalent; additional technical certifications or training in portable fire extinguishers is preferred.
• Relevant experience in inspecting and maintaining portable fire extinguishers.
• Knowledge of local fire codes, regulations, and safety standards.
• Strong problem-solving and troubleshooting skills.

Preferred Qualifications

• Previous experience servicing and maintaining HVAC equipment/systems, small engine repair, firefighting equipment, work as a mechanic, electrician, or previous experience with hydraulics.
• Familiarity with portable fire extinguisher equipment is a plus, but we will train!

Desired Characteristics

• Strong attention to detail and ability to follow procedures accurately
• Excellent problem-solving skills to troubleshoot technical issues
• Ability to work independently as well as part of a team
• Good communication skills to interact with clients professionally and effectively

Physical Requirements

• Able to lift heavy equipment (up to 50 lbs.)
• Manual dexterity to work with small parts
• Physical fitness and the ability to work in various environments, including confined spaces and heights.

Pay and Benefits

• 401(k) and company match
• Paid Holidays Annually
• Dental Insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance