Bilingual Spanish Customer Service Representative

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Bilingual Spanish Customer Service Representative to report to the Medicare Sales Director. This role focuses on increasing membership in the D-SNP program through direct sales and marketing of Medicare products to dual-eligible, Medicare/Medi-Cal recipients within the assigned service area. The candidate will develop a sales network to generate leads and support Medicare Sales Department activities and programs.

Responsibilities / Job Duties

• Increases membership in the D-SNP program through direct sales and marketing of Medicare products.
• Develops a sales network to generate leads and provide opportunities for outreach.
• Supports Medicare Sales Department activities and programs.

Minimum Education and Experience Qualification Requirements

Education

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
• Possession and maintenance of a license to sell Accident and Health or Sickness insurance issued by the State of California Department of Insurance within three months of hire.
• Possession and maintenance of current AHIP certification within three months of hire.

Qualifications

• Minimum of five years of experience in insurance sales, pharmaceutical sales, medical equipment sales, or a related area (additional four years of experience may substitute for the Bachelor's degree).
• Background in Medicare sales (2+ years) and knowledge of D-SNP or Medi-Medi.
• Skilled in communicating complex products by simplifying information for audiences of all backgrounds.
• Experience using CRM tools, nurturing leads, and following up with potential members.
• A collaborative and professional communication style, building productive relationships with potential members.
• Live and reside in PST Time Zone.

Preferred Skills

• D-SNP and Medi-Medi expertise.

Schedule / Shift

Mon-Fri 8a-5p PST, could be requested to rotate or cover as late as 8p and 7 days a week. 40 hours/week max.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients