Nursing Services Manager

Job Description

Job Description

Company Description

A LITTLE ABOUT US:

At Dungarvin, we are more than a provider of support services; we’re a mission-driven team rooted in respect, inclusion, and person-centered care. Since 1976, we’ve been dedicated to enhancing the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs. 

Our mission is simple but powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do; from creating individualized service plans to building strong partnerships with families, teams, and communities. 

As a Dungarvin employee, you’ll be at the heart of that mission. You’ll help people live meaningful lives on their own terms; supporting their goals, honoring their choices, and empowering their independence. 

With services nationwide, our team is united by a shared commitment to making a real difference; one person, one voice, one choice at a time. 

Join our nationwide family and let us help you achieve your unique goals and dreams. 

WE OFFER:

• Compensation: $71,335.76 Annually Fixed Rate plus $5,000 retention bonus 
• Work Environment: Onsite in Indianapolis
• Team Culture: A supportive team culture fostering adaptability, continuous learning and innovation. Focus on work-life balance for a fulfilling and sustainable career.
• Work Schedule: Monday through Friday 8 AM - 5 PM EST with on-call responsibilities as needed to support operational needs and program coverage 
• Travel Requirement: Approximately 50% travel throughout Lafayette and Kokomo areas
• Retirement Plan: 401(k) plan with up to 3% employer match after one year of service
• Company-Provided Hardware and Cellphone Stipend: All necessary equipment will be provided, along with a monthly stipend for cell phone expenses.
• Time Away: PTO that increases with tenure and PTO donation options
• Insurance & Health: Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance.
• Employee Perks: National Brand Discounts, Employee Referral Program and Employee Assistance Program
• Job Mobility: Dungarvin's multi-state footprint allows internal job mobility nationwide.
• Mileage Reimbursement: $0.45 cents per mile

Job Description

The  Nursing Services Manager is responsible for the Wellness Coordination program as well as supervising and managing nursing operations in a select area.  This position develops and monitors the oversight of medical policies and procedures used within Dungarvin and ensures they meet all licensing requirements. The Nursing Services Manager will assure that each individual receives quality, individualized health care management resulting in optimal health.

WHAT YOU GET TO DO:

• Program Development & Growth: Develop, manage, and grow Wellness Coordination services to support strong clinical outcomes and continued program success.
• Nursing Leadership: Effectively supervise, support, and manage nursing staff while promoting accountability, consistency, and professional development.
• Wellness Assessments & Care Planning: Ensure the completion and/or review of the Wellness Assessment, Risk Mitigation Tool, and Wellness Plan for each individual receiving Wellness Coordination services.
• Required Visits & Documentation: Ensure face-to-face visits are completed and documented in accordance with the DDRS Wellness Coordination Guide.
• Mission-Driven Leadership: Provide leadership and direction that supports the organization’s mission, policies, procedures, and standards of care.
• Quality of Care: Promote consistency and quality in healthcare services provided to individuals supported by Dungarvin.
• Clinical Consultation & Support: Serve as a resource to Area Directors, Program Directors, and nursing staff regarding medical concerns, healthcare practices, and applicable rules and regulations.
• New Consumer Support: Partner with Area Directors and Program Directors to determine appropriate nursing services and healthcare supports for new individuals entering services.
• New Program Development: Assist with establishing healthcare systems, processes, and nursing supports for new programs.
• Clinical Oversight: Provide nursing oversight to individuals supported by Dungarvin and help ensure their healthcare needs are appropriately addressed.
• Compliance & Documentation: Ensure healthcare services and related documentation meet licensure requirements, organizational policies, and the individualized needs of the people supported.

Qualifications

MUST HAVES:

• Active Indiana RN License: Must be a Registered Nurse with a current, unrestricted license to practice nursing in the State of Indiana.
• Strong Communication Skills: Ability to clearly document care, interpret and follow healthcare plans, communicate clinical information, and collaborate effectively with staff, individuals served, families, providers, and other members of the care team.
• Supervisory Experience: At least 1 year of experience leading, supervising, coaching, or developing nursing or healthcare staff.
• Valid Driver’s License: Must have a valid driver’s license and be comfortable traveling between programs as needed.
• Successful Background Clearance: Employment is contingent upon successful completion of all required background and compliance checks.

NICE TO HAVE:

• IDD/DD Nursing Experience: Prior nursing experience supporting individuals with intellectual, developmental, physical, or behavioral disabilities.
• Residential & Community-Based Experience: Experience working in ICF/IID, Medicaid waiver, group home, supported living, or other community-based residential settings.
• Clinical Leadership Experience: Previous experience supervising nurses, LPNs, or other clinical staff.
• Staff Training & Education: Experience training DSPs or other non-clinical staff on health-related needs, medication administration, signs and symptoms, and care procedures.
• Healthcare Planning & Medication Management: Working knowledge of healthcare plans, nursing assessments, medication management, MARs, and physician orders.
• Interdisciplinary Collaboration: Experience partnering with physicians, pharmacies, guardians, program leadership, case managers, behavior specialists, and other members of an interdisciplinary care team.
• Clinical Documentation & Audit Readiness: Strong experience with clinical documentation, electronic health records, and maintaining accurate, organized, audit-ready records.
• Quality Improvement & Systems Development: Experience developing or improving nursing systems, protocols, policies, or quality-assurance processes.
• On-Call Clinical Leadership: Previous on-call leadership experience and comfort providing clinical guidance during evenings, weekends, or urgent situations.

Additional Information

SKILLS CRITICAL FOR SUCCESS:

• Clinical Judgment & Problem-Solving: Quickly assess health concerns, identify changes in condition, respond to incidents, and determine appropriate clinical next steps.
• Communication: Clearly explain medical information to nurses, DSPs, families, and non-clinical team members while collaborating effectively with physicians, pharmacies, program leadership, and interdisciplinary teams.
• Attention to Detail: Maintain accurate healthcare plans, medication records, physician orders, assessments, documentation, and compliance requirements.
• Prioritization & Time Management: Balance urgent clinical needs, staff questions, documentation, appointments, audits, trainings, and follow-up responsibilities across multiple programs.
• Leadership & Staff Development: Supervise, coach, train, and support nursing staff while helping non-clinical employees build confidence and competency around health-related responsibilities.
• Regulatory Compliance & Quality Assurance: Ensure nursing services meet ICF/IID, Medicaid waiver, licensing, medication-management, documentation, and organizational standards while maintaining audit and survey readiness.
• Adaptability & Resilience: Stay calm and flexible when responding to medical emergencies, staffing concerns, changing client needs, regulatory updates, and competing priorities.
• Integrity & Accountability: Maintain confidentiality, follow nursing standards and organizational policies, address concerns promptly, and take ownership of clinical outcomes and follow-through.
• Collaboration & Relationship Building: Build strong working relationships with individuals served, families, nurses, DSPs, physicians, guardians, pharmacies, and program leaders to support consistent care.
• Education & Training: Translate complex medical information into practical, easy-to-understand guidance and provide effective training to both clinical and non-clinical staff.
• Self-Starter & Initiative: Proactively identify gaps in healthcare systems, training, documentation, or service delivery and implement improvements before they become larger concerns.
• Person-Centered Care: Balance clinical needs, safety, individual rights, preferences, and independence when making healthcare recommendations and supporting care planning.

WHY YOU'LL LOVE THIS ROLE:

You’ll love this role if you’re passionate about using your nursing leadership to make a meaningful difference in the lives of individuals with intellectual and developmental disabilities and their families. You’ll help ensure people who have traditionally been underserved have access to high-quality, individualized healthcare and the support they need to thrive in their communities. As a Nursing Services Manager, you’ll have the opportunity to develop and support a talented nursing team while collaborating with a larger group of professionals who genuinely support one another. It’s a great fit for someone who wants their clinical expertise and leadership to have an impact beyond the bedside.

IMPORTANT INFORMATION:

Dungarvin, Compass, Cambrian are equal opportunity employers. 

9/18

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