Emergency CSR - Job Dispatcher

Job Description

Job Description

Benefits:

• Company parties
• Dental insurance
• Health insurance

About the Role:
Join RooterMan of Indiana as an Emergency Job Dispatcher, where you'll play a crucial role in connecting our customers with essential plumbing services. This position is for taking emergency calls from 4:30pm - 11pm Monday through Friday and from 7am - 10pm on Saturday and Sunday.

Responsibilities:

• Answer incoming calls and assess customer needs for emergency plumbing services.
• Schedule appointments and dispatch technicians efficiently to job sites.
• Maintain accurate records of customer interactions and service requests.
• Provide exceptional customer service and support throughout the service process.
• Coordinate with field technicians to ensure timely and effective service delivery.
• Utilize dispatch software to optimize routing and scheduling.
• Handle customer inquiries and resolve issues with professionalism and care.
• Assist in maintaining a clean and organized dispatch area.

Requirements:

• High school diploma or equivalent; some college experience preferred.
• Previous experience in customer service or dispatching is a plus.
• Strong communication skills, both verbal and written.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficient in using computer systems and Service Titan dispatching software.
• Excellent problem-solving skills and a customer-focused attitude.
• Availability to work evenings, weekends, and holidays,
• Reliable and punctual with a strong work ethic.

About Us:
RooterMan of Indiana has been serving the community for over 20 years, providing top-notch plumbing services that customers trust. Our commitment to quality and customer satisfaction makes us a leader in the industry, and our supportive team culture ensures that employees love coming to work every day.

Flexible work from home options available.