Experienced Sales Representative

Job Description

Job Description

Job Title: Inside Sales Representative

Location: Franklin, IN
Pay: $25.00/hour
Schedule: Monday – Friday | 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM

Integrity Trade Services is seeking an Inside Sales Representative for our client in Franklin, IN. This role is ideal for someone with strong customer service, sales experience, and a technical mindset who enjoys working in a fast-paced, team-oriented environment.

Sales & Customer Support

• Serve as a trusted resource for contractors, municipalities, and project teams by providing knowledgeable product support and responsive service
• Follow up with customers to sell products, resolve issues, and answer technical and application-related questions
• Manage complex and high-value customer accounts and sales opportunities
• Prepare accurate quotes, sales orders, invoices, and customer returns
• Proactively follow up on quotes, open orders, and customer requests to ensure excellent customer service
• Act as a point of escalation for customer concerns when needed
• Provide product recommendations including pipe, valves, fittings, geotextiles, geogrids, erosion control, and drainage products
• Maintain clear, professional communication via phone, email, and in person

Team Collaboration & Performance

• Partner with sales, purchasing, and warehouse teams to ensure a smooth customer experience
• Contribute to a positive, team-oriented environment focused on customer success
• Support strong sales processes, pricing accuracy, and service standards
• Identify opportunities to improve efficiency, communication, and service quality
• Perform additional duties as assigned

• High school diploma or GED required
• 5+ years of inside sales experience (industrial, construction, or distribution preferred)
• Formal sales training or experience with structured sales methodologies preferred
• Proven ability to manage complex customer needs and accounts
• Strong communication skills with the ability to understand needs and provide solutions
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Ability to learn and utilize ERP systems (Sage preferred)
• Strong mechanical and technical aptitude
• Analytical, problem-solving, and multitasking skills
• Detail-oriented with strong organizational skills
• Self-motivated and able to work independently
• Ability to maintain accuracy in data entry and documentation
• Must pass pre-employment drug screen and background check