Front Desk Agent

Job Description Job Description COMPANY DESCRIPTION:
New Capital, LLC was formed in 1996 as a means of providing top level real estate
development and property management services to residents living in affordable housing
developments. We are a socially invested property management company dedicated to the socioeconomic advancement of women, minorities and their families. Our valued residents are treated with honor, dignity and respect as we continually provide services that improve the quality of their lives.

SUMMARY OF POSITION:
In this position, you will provide front desk security at a residential property in downtown Los Angeles. You will assist with other tasks as assigned and needed, such as office work, answering the phone, greeting residents and guests, and ensuring a safe environment for residents and staff by handling critical situations with professionalism, diplomacy and tact. In this role, you will act as the face of the company, working collaboratively with fellow maintenance, janitorial and property management staff. This is a full-time job that requires you to be onsite M-F from 8am – 5pm.

DUTIES & RESPONSIBILITES:
o Greets visitors and tenants politely, ensuring they sign in and out while maintaining a log for themselves.
o Communicates with Service Providers as needed.
o Takes calls and reviews voicemails making sure to create a detail log for themselves.
o Monitor and review surveillance cameras daily.
o Reviews incidents that may happen either during or after work hours.
o Documents incidents and reports these to the property manager.
o Maintains a neat and orderly lobby and front desk area.
o Sorts and distributes correspondence in a timely manner.
o Assists Property Manager with processing housing applications (collecting verifications, calling appointments, handing out applications or directing applicants where to apply).
o Assists the property management staff as needed or directed by supervisor.
o Reports any suspicious activity.
o Reviews parking spaces ensuring everyone is parking in correct location.
o Sends Property Manager a detailed Daily Activity Report summarizing the day’s events.

REQUIREMENTS & QUALIFICATIONS:
o Fluency/Bilingual in English and Spanish is required.
o Previous experience working in property management and/or the affordable housing industry preferred.
o Previous experience with customer service in a demanding and challenging setting, including experience successfully handling difficult and/or sensitive situations with customers or affordable housing residents.
o Proven experience addressing and handling difficult situations with diplomacy and tact, including the ability to act with confidence and calmness in stressful situations.
o Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through. Ability to coordinate multiple assignments, and work efficiently with little supervision.
o Positive, innovative approach to problem solving. Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify your opinion to reach the goals/objectives of the organization.
o Computer literate in MS Windows and MS Office. Ability to type minimum 45 wpm.
o Proven organizational, oral, written and customer service skills.
o Ability to complete projects under short deadlines and work independently.
o Must be willing to be fingerprinted and drug tested.
o Valid California Driver’s License or ID.
o Completion of High School education or equivalent.

EXPECTATIONS FOR ALL EMPLOYEES:
Support the organization’s mission, vision, objectives and values by exhibiting the following behaviors: collaboration, innovation, respect, personalization, commitment to our community, accountability, and ownership.

TO APPLY:
To apply for the position, please submit your resume and cover letter. We do not accept phone calls or inquiries for any of our open positions.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
New Capital, LLC is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills—the more inclusive we are, the better our work will be.

Benefits:
401(k)
Health insurance
Paid time off
Company Description NEW Capital’s Housing Management program goes above and beyond property management, connecting residents with the critical services they need to get ahead. Every level of management, from our CEO to the building superintendent, is dedicated to ensuring the success and opportunities for the upward mobility of our tenants and employees Company Description NEW Capital’s Housing Management program goes above and beyond property management, connecting residents with the critical services they need to get ahead. Every level of management, from our CEO to the building superintendent, is dedicated to ensuring the success and opportunities for the upward mobility of our tenants and employees