Manager, Customer Service

Manager, Customer Service

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America - offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Position Purpose: As the Customer Service Manager, you will be responsible for leading the customer service department and ensuring proper care is taken at every moment throughout the customer experience. You will measure and develop the performance of the team, implement processes and procedures to improve efficiencies, and form cross-functional collaborations to address customer inquiries. A successful candidate will ensure our customer service team puts customers first and that every account matters.

• Oversees all operational controls for the customer service department.
• Directing customer service objectives, contributing to recruitment and employment relations, and leading the policies and procedures of the department.
• Achieving customer service objectives and collaborating on the strategic plans of the department.
• Preparing annual budgets and forecasting to meet the department's financial objectives.
• Connecting with Sales, conducting surveys, and benchmarking best practices.
• Improving customer service quality results and implementing strategic changes.
• Managing customer experience metrics and continuously improving the customer experience.

Qualifications: Bachelors in a related field or equivalent working experience. 4-6 years of customer service experience and 1-3 years in a leadership role. Excellent communication skills. Proficient in Microsoft Office programs (such as Excel), Outlook, and teams. Ability to solve practical problems and deal with a variety of concrete variables in situations.

EEO Statement: Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations.