Patient Admin Specialist I, GI Oncology

If youre ready to be part of our legacy of hope and innovation we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

A Brief Overview
The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination surgery scheduling and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic. The career progression for a PAS consists of 4 levels reflecting a clear set of skills knowledge and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.

• Primary Function:
• Patient Interaction and Registration
  Greeting and Assistance: Greet patients complete registration check-in & check-out verify insurance information is accurate and assist with questions about appointments payments billing and schedules.
  Patient Escalations: Identifies and resolves simple escalations provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
  Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions referral guidelines and insurance eligibility.
  
• Administrative Tasks and Documentation
  Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls efficiently takes and routes messages and manages patient correspondence.
  Documentation management: Manage faxes mail file documentation and maintain databases.
  Systems Use: Process forms and utilize phone and electronic medical record systems.
• Communication and Coordination
  Professional Communication: Maintain communication with PAS staff medical center/clinic staff physicians and patients.
  Provider Coordination: Communicate scheduling preferences and urgent needs with providers.

Education Qualifications

• High School Diploma/GED.

Experience Qualifications

• Entry level - No previous experience required.

Required Knowledge Skills and Abilities

• Knowledge:
• Knowledge of Windows-based office software computers and operating systems
• Skills:
• Strong written and phone/verbal communication skills
• Phone skills including familiarity with complex or multi-line phone systems
• Strong time management and organizational skills
• Ability to solve problems and manage multiple priorities
• Abilities:
• Actively listen to patients and colleagues
• Provide exceptional patient experience by empathizing with patients demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
• Adjust communications to fit the needs and level of understanding of the receiver
• Exercise calmness in stressful situations
• Assist with welcoming & orienting new PAS staff members
• Demonstrate exemplary customer service and acts as a liaison between the front and back office

Licenses and Certifications

• None .

These principles apply to ALL employees:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.

Required Experience:

IC